As industry competition intensifies, with rising fuel costs and lower shipping volumes due to the global economic recession, it becomes increasingly important to deliver a higher standard of customer service to differentiate and improve your position in the marketplace. Teleperformance currently partners with industry-leading transportation and logistics companies to provide world-class customer relationship management solutions that deliver higher quality service for customer base growth and retention.
Teleperformance understands the logistical requirements to meet the guarantees of the shippers, whether air or ground, and how to handle the myriad of other geopolitical considerations and regulations that affect your business, from country-specific issues to individual regulations to taxes. We offer contact center services concerning dispatch; package pick up, tracking and delivery; damaged goods and claims; collections and back office processing for complex billing and shipping needs. Teleperformance provides high customer satisfaction and first call resolution with multi-lingual support, sophisticated but practical custom IVR (Interactive Voice Recognition) programs and Teleperformance Contact Center on Demand (CCoD) for the ability to quickly increase capacity and access new technologies and skilled professionals as needed. We smoothly facilitate your B2B (Business to Business) and B2C (Business to Consumer) communications at every step.
Teleperformance has the people, processes and technology to help you better meet the needs of your customers and make sure that more interactions can be handled quickly and correctly the first time, for effective cost containment and a superior overall customer experience