Founded in 1978, Teleperformance is a Paris-based customer care BPO services pure-play company traded on the NYSE Euronext. Founded by Daniel Julien, who is still CEO and chairman, Teleperformance is the largest provider in the market by revenue and agent head count. According to IDC analysis and buyer perception, Teleperformance is an IDC MarketScape Leader worldwide.
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Source: Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2012
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Special recognition for sustained industry leadership 20 Global Awards: 2006 - 2012
Teleperformance Portugal was recognized as the best company to work for in Portugal with more than 1,000 employees, according to the official rankings of the Great Place to Work® Institute. The company was also ranked 7th in the ranking of 251 employees.
PARIS, APRIL 12, 2013 - Teleperformance, the global worldwide leader in customer experience management, is pleased to announce that TLScontact, a 100% Group subsidiary and the European leader in outsourced face-to-face contact center solutions, has been ranked one of the Best Companies to Work for® in all six of its locations in China. TLScontact is one of the eight companies to receive this award in the first year of the Great Place to Work® Institute conducted the assessment in Greater China.
PARIS, APRIL 25, 2013 - Teleperformance, the Global Leader in Outsourced Customer Experience Management, announced today that its operation in Athens, Greece has been named a Best Workplaces location for 2013 by the prestigious Great Place to Work® Institute.
CHINA, MAY 6, 2012 - TLScontact, the European leader in outsourced face-to-face contact center solutions, is pleased to announce that it has wonBSI Excellence Award - Excellence Information Security Management.
The company has built a LEED-category center and encourages employees to go green
MOUNTAIN VIEW, Calif., Dec. 10, 2012 /PRNewswire/ -- Based on its recent research on the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2012 Latin America Frost & Sullivan Green Excellence Award. This Award is for the design, construction, and operation of its Leadership in Energy and Environmental Design (LEED)-category CONNECTA contact center site in Bogota, Colombia. LEED Rating Systems are developed through an open, consensus-based process led by LEED Committees. The systems are used by architects, real estate professionals, facility managers, engineers, interior designers, landscape architects, construction managers, lenders and government officials. The Teleperformance CONNECTA site is 100% complete.
The company provides clients and prospects with real-time virtual tours of multiple sites
MOUNTAIN VIEW, Calif., Dec. 4, 2012 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2012 North American Frost & Sullivan Customer Value Enhancement Award. The Teleperformance Group operates 250 contact centers in 49 countries. This includes 98,000 computerized workstations with more than 130,000 employees. The company manages customer interactions in more than 66 languages and dialects on behalf of over 700 major international clients.
Innovation through people, processes, products, and technology
enhance customer value.
Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognisesTeleperformance with the 2012 EMEA Customer Value Enhancement Award.
"Teleperformance has developed innovative tools, processes, and products that enable it to provide more customised, secure, and effective solutions to clients," noted Sathya Subramanian, Senior Research Analyst. "An unswerving focus on high quality customer care services, backed by technology expertise, places the company at the top of service providers in EMEA."
Wins Prestigious Gold Medal in the "Contact Center Industry Olympics"
PARIS, NOVEMBER 14 -Teleperformance, the world's leading provider of outsourced CRM and contact center services, announced today that it was awarded the global gold medal in the large outsourced contact center category in Las Vegas, Nevada, USA by ContactCenterWorld- the global association for contact center best practices and networking.
The "Top Ranking Performer Awards" are considered by many in the industry as the most prestigious awards and recognition program for the industry. Competition was fierce as attendees representing the best of the best of contact center operations worldwide attended the event from all geographic regions including the Americas, Asia, Africa and Europe.
PARIS, JULY 9, 2012 - Teleperformance has won the Modern Consumer of Excellence in Customer Services award, which is in its 13th edition and highly recognized in the Brazilian market. Teleperformance clients receiving awards were Nokia for mobile phones, SKY for cable TV, TV Globo Internacional for entertainment and UOL for Internet. SKY also won the Company of the Year award, elected by popular vote.
SINGAPORE, June 7, 2012 /PRNewswire via COMTEX/ -- Teleperformance has been awarded the 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Awards held on the 7th of June at the Shangri-La Hotel, Singapore.
Teleperformance is now able to sustain the customer care of its clients at every channel to create insights that will generate real value.
MOUNTAIN VIEW, Calif., June 4, 2012 /PRNewswire via COMTEX/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2012 Latin American Frost & Sullivan Competitive Strategy Leadership Award for offering a unique solution that will help the company address one of the most recent and significant challenges it currently faces--how to address customer care through social media.
Bucharest, May, 18th - Teleperformance Romania, part of Teleperformance Group, was recognized again as Best Large Call Center of the Year at Call Center Awards organized by Contact Center Magazine, keeping the award won also in 2011. The contact center industry awards had been adjudged in the 8th edition of Call Center & Customer Care Conference Event, organized by Expo Media.
Teleperformance, the customer care and technical support giant with over 135,000 employees worldwide and almost $3 billion dollars in revenues in 2011, took home the Foundations for the Future Impact Award presented at Nearshore Nexus. Teleperformance bested a competitive field of applicants in part because of its exceptional ability to transform the company's corporate social responsibility efforts into community based grassroots campaigns with sustained local support. For companies in the Nearshore industry benchmarking their Corporate Social responsibility (CSR) program against that of Teleperformance, get ready to push the limits of CSR strategy.
Teleperformance is the only call center company included in the select group of "Best Companies to Work For" of the prestigious Exame Magazine ranking.
Public recognition by employees and the market for a company that respects and values people.
Teleperformance Portugal and Brazil Awarded Great Place to Work
"MarketScape Leader. Teleperformance's placement on the IDC MarketScape chart as Leader was determined by its high relative scores for company leadership, financial strength, and sales and distribution strategy especially; Teleperformance also scored high on aspects of its growth strategy, the diversification and strength of its delivery model, and its employee strategy."
''Source: IDC MarketScape: Comprehensive Customer Care BPO, 2010 Vendor Analysis - The Guns of August, October 2010, IDC #224612. Used with permission.''
"In our 2010 global ranking of outsourcers across all categories, Teleperfomance received a very high overall satisfaction ratings from its clients. Among its global outsourcing peers, Teleperformance was rated particularly strongly by clients for its adoption of shared goals, its approach to problem resolution, its corporate reputation and its future orientation." - Eamonn Kennedy
Customer Interaction Solutions Magazine has named Teleperformance not only one of the Top 50 Teleservices Agencies in the world, but has ranked Teleperformance the #1 global Contact Center Outsourcer
Teleperformance Portugal Awarded Best Customer Service in the World 2010
This Award is in recognition of Teleperformance's solid security foundation (network, applications and desktop) and industry-leading security organization, which includes Payment Card Industry (PCI) certification, other important supplementary certifications, and the use of security Best Practices as part of an ongoing commitment to excellence in serving clients in this vital area.
Teleperformance announced today that its proprietary Contact Center Management System (CCMS), has received a 2006 Product of the Year Award from Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine.
Based on the company's superior and proactive customer care solutions in the contact center outsourcing market compared to its direct competitors, Frost & Sullivan bestows Teleperformance with the 2006 Customer Service Leadership of the Year Award.
Teleperformance was awarded the 2006 Frost & Sullivan Customer Value Enhancement Award for the North American Customer Care Outsourcing Market. This Award is presented each year to the company that has best demonstrated the ability to expand its customer base, while maintaining its existing installed base, with more innovative value creation and enhancement strategies than competing vendors.
We were awarded this honor by the Customer Interaction Solution Magazine in the categories of Aggregate Inbound and Outbound, Domestic and International Provider.
Awarded by CIS Magazine, based on consolidated production minutes.