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Teleperformance in the Philippines wins Anvil Award

Teleperformance in the Philippines won a Silver Anvil Award for its communication campaign on Data Privacy and Security during the recently concluded 53rd Anvil Awards. Entitled “We are Data Privacy and Security Guardians,” Tele...

Teleperformance CX Lab: Each Interaction Matters

In such a fast-paced era, customer behavior can change in an instant, as trends quickly come and go. Therefore, conducting detailed research and communicating with customers are two important factors for companies to know what c...

Teleperformance Wins Global Security Award from Frost & Sullivan

Teleperformance, the worldwide leader in omnichannel customer experience management, has won the 2018 Competitive Strategy and Leadership Award for Global Security and Compliance in the Contact Center Outsourcing Industry from F...

Teleperformance in Colombia and the Philippines are Great Places to Work!

At Teleperformance, we pride ourselves on creating workplaces that our employees enjoy. We want our people to love what they do because happy employees make happy customers. We not only offer regular training and opportunities f...

Teleperformance Receives Social Responsibility Award from Verego

Teleperformance, the worldwide leader in omnichannel customer experience management, has received the Enterprise-Wide Social Responsibility Standard (SRS) Certification Award from Verego. The SRS scores Teleperformance attained ...

BCR-Approved = Global Operational Flexibility

The upcoming implementation of the General Data Protection Regulation (GDPR) this coming May has prompted many companies to review their privacy policies and guidelines to make sure that they are aligned with the European Union’...

Customer Service in Digital Brazil

Customer service has truly evolved in recent years, adapting to technology and taking advantage of the tools that help aid customers who demand consistency, efficiency, and satisfaction. To be able to keep up with the challenge ...

Interview with Head of Sky Vendor Management Oliver Viereck: Nearshoring ‘Made in German’

Teleperformance’s big topic is nearshoring for the German market. Although this is, in principle, not totally new, it is becoming more relevant in the current German market conditions. The necessary know-how has been available f...

CX2020 – Dubai Closes The 2018 Leader Insights Forum

That’s a wrap! Both the Amsterdam and Dubai legs of the 2018 Leader Insights Forum are now complete. As you can see from the summary of day one in Dubai, the debate was excellent and there were many great insights into the futur...

Customer Experience 2020 – Amsterdam Is A Wrap

That’s it! The 2018 Leader Insights Forum in Amsterdam is over. The speakers and delegates were all fantastic. Knowledge was shared and new friendships created. As you can see from the summary of day one, the debate was intense ...

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