Aegis US Inc Acquisition

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Integrating Mobile to Improve Patient Care

People are actively looking for ways to live healthier, longer lives and are increasingly adopting health technologies to help them do just that. The push to make healthcare and wellness management accessible via digital and mob...

Rethinking Customer Experience – Care is the key to cracking the future code!

Happiness inside out! Until a few years ago, companies believed satisfied customers are the ultimate measure for success. Today Customer Experience is the new ‘BRAND NAME’ and the most important differentiator. The focus has shi...

Driving Innovation: Using Mobile Apps to differentiate and create targeted offerings

People used to drive cars merely to get from place to place. Sure, there were some differentiators in terms of luxury, but in essence, the car was primarily about movement. Today’s consumers are looking for more, however. tThey ...

Enhancing Customer Experience in Colombia

Colombian consumers are sophisticated. They want and need exceptional customer service Colombia's economy has grown considerably over the last years and is expected to continue increasing in the next decade. With access to the A...

Following the customers footprint

One of the things that generate most concern to businesses in omnichannel strategy is that customers get an unique experience through various touch points. Either through a website, social networks, a call from the contact cente...

The 2016 Olympics Games and Social Media

Social media was everywhere at the Olympics. From the opening to the closing ceremonies, and all the highlights in between, Rio 2016 was a sensation. This year at the Olympics, athletes, celebrities, and fans interacted on a sca...

To Know is to Predict

One of the most important areas of a business is the Customer Service Department. Our customers are the motor of the company. If they are satisfied, they will make our business grow. If they don’t like us, that could lead us to ...

Internal Fraud: the Most Pervasive Security Threat in Organizations

Internal fraud is a significant problem faced by organizations in all industries, no matter the location. It is responsible for billions of dollars in losses annually. Ensuring prevention first and then detection is critical for...

Mexican consumers want great brands and exceptional customer service

Mexico is a vibrant country with the second largest population and economy in all of Latin America. There are an increasing number of middle class consumers who earn more than $50,000 per year. They are anxious to flex their wal...

Becoming #GenderSmart – Gender balance is an imperative for growth!

Teleperformance India achieves 34% female ratio, one of the highest in the BPO industry For Teleperformance, 2016 started on a positive note supporting our #PledgeforParity, meaning equal representation of women with men across ...

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