Transportation & Logistics sectors face major transformation due to COVID-19 outbreak & to the current economic turmoil.

Order volumes keep fluctuate, and margins are generally low. Finding an edge over your competitors can be difficult when there seems to be little to differentiate.

To ensure business continuity & profitability finding efficiencies will be key: 

Automation to reduce handling times and provide faster feedback to customers

        Seamless & fast customer facing operations to ensure customer experience & loyalty 

Unpack new opportunities to deliver exceptional customer experience with Teleperformance solutions.

An AI-powered chatbot can answer your customers' questions in real time without the agents being online.

Reducing contact volumes by implementing an AI-powered chatbot will improve customer satisfaction and will help with human resource shortages.

Use an AI-powered chatbot deployed over IM reducing customer effort substantially.

Your customers should be able to contact you on whichever channel they prefer to use and be able to switch between channels seamlessly and without having to start the interaction from scratch.

When you have customers in multiple regions and countries, you need to be able to serve your customers in their language, thus delivering a personalized, high-quality experience.

Our tools allow us to handle vast amount of traffic & sudden demand changes that affects delivery companies.

We have deep expertise working across all industries and understand  how to optimize flows and user experience without compromising on profit. We do this with balancing data  analytics and AI algorithms with human understanding. 

Transformation Lever

Web-based Automated rate loader with OCR driven data extraction that eliminates manual verification. Customizations as per business logic & rules (using NLP)

80% reduction in loading time

Capacity release due to improvement in productivity (40-50%)

Error Reduction: <1% Error Rate

Robotics based unified application which fetches all required information on a single screen and automates various tasks that otherwise may require manual execution.

25 % Savings due to reduction in handling time

Omnichannel customer interaction management tool & workflow solution

30 % Reduction on monitoring and managing times

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170+

420K+

265

Food Delivery: Teleperformance and

its Client worked together to identify the most effective

means for addressing the volume spikes that challenged the client and jeopardized  customer loyalty. 

A global leader in online and mobile

food delivery, our Client supports more

than 300,000 restaurants and nearly 28

million active diners.

Teleperformance successfully managed to supplement the existing, site-based workforce with additional work-at-home

agents.

E-commerce logistics provider and pioneer in mail and other logistics solutions. Our client was looking for a solution to expand its digital footprint while increasing customer satisfaction and driving down costs per contact.

With Teleperformance`s AI solutions and industry leading operation tools we have managed 65% reduction in chat volumes. The real-time monitoring of bots / chat quality ensures seamless customer experience and resulted in 30% growth in NPS.

Significant forecasting challenges due to seasonality and the beginning of the COVID-19 crisis have lead to urgent, unplanned capacity changes for our client.

In response to unforeseen volume fluctuations Teleperformance has planned a transformation roadmap and implemented intelligent automation tools to

• address serve the customers of our client in a cost-efficient way. All this with keeping the customer journey seamless and safe.