Location: Bangalore

Qualification:

• Graduate from a recognized Institute or University in any discipline

Critical competencies:

• Customer Focus
• Driving Growth & Innovation
• Communication & Influence
• Initiative & Drive
• Building talent

Key Skills:

• Excellent written verbal Communication skills
• Ability to motivate and inspire new & existing Teammates
• Ability to evaluate a transaction and identify improvement areas
• Ability to coach and improve performance of front level executives
• Good analytical, Interpersonal & presentation skills
• Should be able to identify situations which lead to a customer complaint and customer experience impacting areas
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service-oriented attitude towards all teammates
• Should have knowledge of MS Excel, MS Word and PowerPoint
• Should be able to identify situations which lead to a complaint

Roles and responsibilities:

• Managing frontline hiring.
• Ensuring all the hiring targets as per the target time given across for achieving the requirements.
• Offer Vs Joining data and attrition should be maintained.
• Develops and implements new rollouts of company initiatives.
• Develop and implement new employee referral schemes for internal employees.
• Update and ensure data of all the employee referral schemes and pay for the same.
• Ensure payment to all the consultants as per TAT.
• To track the payments of all the employees through various modes of hiring.
• Assists in the interview and selection process of Operation and Support hiring.
• Select employees as per the job description.
• Select employees as per the specific demographic and client skill requirement as they relate to recruiting while identifying and implementing best methods as they pertain to specific area.
• Induction data to the TE team should be forwarded before the joining date..
• Manages the development, implementation and gathering of recruiting reports including but not limited to staffing, weekly/end of month agent recruiting reports, open requisition report etc.
• Reference check should be conducted for all Band 4 and above after the person joins the organization.
• Ensure data is send to the MIS  team and is submitted on schedule and resolves issues, if any
• Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines
• To be a part of the IJP panel for selection of candidates
• Facilitate information flow to the recruitment team on backfills and ramp-ups
• Build effective vertical and horizontal communication channels
• Regularly liaise with Corporate HR teams (HR Operations, HR MIS and HR Development) and other support functions like finance, administration etc.
• Formulate long term plans for the development and motivation of Teams in Operations
• Assist the Training team in the implementation of JUMP initiatives
• Participate in the regular audits are conducted.
• To have clear understanding of the functioning and hierarchy of each department.
• Ensure agents and Team Leaders on the floor are aware of HR policies and procedures.
• Preparing offer letter and issuing of offer letters.
• Explaining all the related things in the offer letter as well as the job description of the person selected.
• Coordinate with consultants for the recruitment.
• Ensure various new ways of recruiting employees in the organization.
• Proven ability to handle multiple priorities/ever changing work environment
• History of meeting tight deadlines and results orientated
• Demonstrated leadership skills
• Detail-orientated
• Trains, develops, counsels Supervisors and Managers in the understanding and consistent application of company policies, procedures and employment law.
• Manages, communicates, and implements programs implemented by Corporate Office and develops specific policies and procedures relative to the specific site as needed.
• Works on special projects, as requested