Incident Management - IC/Lead
Primary Duties & Responsibilities
- Work incident tickets for production-affecting issues alongside other Teleperformance IT teams
- Manage the team’s phone queue for inbound Help Desk-type calls related to outages
- Monitor the team’s email inbox and incident ticket queue at regular intervals and provide prompt responses
- Perform other related duties and assignments as required and as assigned by Supervisor, Lead, or Manager
Qualifications & Requirements
- College degree, technical training.
- Incident Management/Service Desk or related customer helpdesk handling experience of 12 months.
- Knowledge of Microsoft Office tools
- Must have excellent verbal and written English skills.
- Must have the ability to multi-task and prioritize.
- Must be open to work in rotational shift (majorly US Shifts) with rotational weekly offs.
- For internal candidates, cannot currently be under any disciplinary action or action plan.
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