Established in 1989, Teleperformance in Greece is the very first company to introduce Contact Center Outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe & the Middle-East and in 2004 it started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 140 markets in 36 languages & dialects and employing more than 6,500 people from 91 nationalities. In 2017 we were proud to be named as the Best Multilingual Contact Center at the European Contact Centre & Customer Service Awards (ECCCSAs) and once more as a Best Workplace by the prestigious Great Place to Work® Institute.
A Quality Management Certified Company and in full alignment with the Group’s Performance Management Process and Standards; Teleperformance Greece operates today out of 4 Multilingual Hubs in Athens, 1 Site in Chania and 1 more in Tirana-Albania with a combined capacity of more than 7,600 agent workstations; supporting major Multinational Clients in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Retail & e-Retail, Technology, Telecommunications and Travel arena.
Having the proven ability to recruit and retain highly skilled top performers, with state-of-the-art technology Sites (all with active BCP, DRP and Security processes based on PCI DSS & ISO 27001 standards) and -most of all- with a Performance Driven Orientation that results to the consistent achievement of KPIs, CSAT, ESAT, NPS & QA scoring; Teleperformance in Greece is one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European Continent.