Better collections services
Outsource your collections strategies with Teleperformance
Enhance streamlined debt recovery, ensure data governance, and reduce collections costs while helping your customers navigate their way back to financial stability.
Better collections – count on Teleperformance
Expertise in customer service
Preserve valuable customer relationships and enhance the likelihood of successful debt recovery
Advanced data entry solutions
Our AI-powered data entry solutions streamline operations, ensuring accuracy and data governance
Global contact center network
Provide the right support your customers need and want, anytime, anywhere
Streamlined processes
Expedite debt recovery through our AI-powered solutions
100% compliance
Implement effective data governance strategies to adhere to regulations and standards for secure data handling
Reinforcing our commitment to empathetic service
Integrate outsourced collections strategies that result in efficient, customer-centric solutions that enable scalability and increased revenue. Drive quality and ensure compliance while preserving customer relationships.
Client snapshot
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
A high-tech, high-touch approach
Teleperformance’s high-tech, high-touch approach balances technology and human expertise to ensure that your customers’ needs are met with both precision and empathy.
What our clients say
What our clients say
We are very grateful to have Teleperformance as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and a business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020.
Over the past four years, Teleperformance has been a great business partner and has consistently met or exceeded all KPIs, especially our QA compliance goals. For the entire duration of our partnership, we have never had a single, major service outage or fraud violation since we transferred collections to Teleperformance in mid-2018. The team has been very flexible amidst all the changes and has delivered all expectations.