Navigate the interconnected digital world with confidence

The growth of this digital ecosystem has increased the occurrence of fraud, false information, and harmful content that e-commerce platforms and marketplaces face.

Companies must embrace new technologies and operational processes to effectively detect and safeguard against fraud while efficiently managing transactions, delivery, and chargeback disputes.


Common risks

Misinformation
False or misleading services or product information online

Intellectual property and copyright
Counterfeit, illegal, and prohibited products

Transactional
Chargeback fraud, stolen cards

Reputational
Brand reviews, social media mentions

Regulatory
Content, advertising, and transparent use of algorithms

Navigate the interconnected digital world with confidence

The growth of this digital ecosystem has increased the occurrence of fraud, false information, and harmful content that e-commerce platforms and marketplaces face.

Companies must embrace new technologies and operational processes to effectively detect and safeguard against fraud while efficiently managing transactions, delivery, and chargeback disputes.

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Common risks

Misinformation
False or misleading services or product information online

Intellectual property and copyright
Counterfeit, illegal, and prohibited products

Transactional
Chargeback fraud, stolen cards

Reputational
Brand reviews, social media mentions

Regulatory
Content, advertising, and transparent use of algorithms

Teleperformance strategies to mitigate risks

Safeguarding operations from the new online reality

Digital adoption

Gain a competitive edge by leveraging data analytics, AI, virtual assistants, ML, and process automation.

Omnichannel integration

Purchases anytime through their preferred means. Provide a seamless shopping experience for your customers by integrating offline purchases and online history in real time.

Cybersecurity and privacy

Protect consumers and retailers from fraud. Adopting advanced technology and new processes are a must to ensure trustworthy and safe transactions.

Social media listening

Implement a comprehensive social media monitoring, moderation, and community engagement strategy to foster a healthy and positive environment for all.

T&S solutions for online marketplaces

Covering all industries, merchants, and customers in the digital space

T&S solutions for Merchants and Customers

Onboarding

  • Merchant, customer registration and review (tagging and account authentication, bot accounts, fake accounts)
  • Fraudulent merchants and customer review
  • Policy compliance

 

Transactions

  • Transaction authentication
  • Refunds and chargebacks
  • AML and sectioned review
  • Account review and takeover
  • Transaction fraud (proactive, reactive)
  • Bulk order, reseller order review

Listing evaluation

  • Listing review (tagging, labeling, and annotation)
  • Redirecting links validation
  • Content checks
  • IP and copyright infringement
  • Counterfeit, fake products

 

Social media

  • Social listening
  • UGC content moderation
  • Reviews moderation
  • Social commerce management

 

Account management, back office

  • Contract loading and fare filing​
  • ​Invoice, order processing
  • Accounts payable, receivable

 

After sales

  • Shipping fraud
  • Returns, refund, chargebacks review
  • Dispute investigation and resolution

 

Loyalty program management

  • Member enrollment
  • Redemptions, cancellations, retentions, frauds

 

 

Onboarding

  • Merchant, customer registration and review
  • (tagging and account authentication, bot accounts, fake accounts)
  • Fraudulent merchants and customer review
  • Policy compliance

Transactions

  • Transaction authentication
  • Refunds and chargebacks
  • AML and sectioned review
  • Account review and takeover
  • Transaction fraud (proactive, reactive)
  • Bulk order, reseller order review

After sales

  • Shipping fraud
  • Returns, refund, chargebacks review
  • Dispute investigation and resolution

T&S solutions for Merchants and Customers

Onboarding

  • Merchant, customer registration and review (tagging and account authentication, bot accounts, fake accounts)
  • Fraudulent merchants and customer review
  • Policy compliance

Listing evaluation

  • Listing review (tagging, labeling, and annotation)
  • Redirecting links validation
  • Content checks
  • IP and copyright infringement
  • Counterfeit, fake products

Account management, back office

  • Contract loading and fare filing​
  • ​Invoice, order processing
  • Accounts payable, receivable

Loyalty program management

  • Member enrollment
  • Redemptions, cancellations, retentions, frauds

Transactions

  • Transaction authentication
  • Refunds and chargebacks
  • AML and sectioned review
  • Account review and takeover
  • Transaction fraud (proactive, reactive)
  • Bulk order, reseller order review

Social media

  • Social listening
  • UGC content moderation
  • Reviews moderation
  • Social commerce management

After sales

  • Shipping fraud
  • Returns, refund, chargebacks review
  • Dispute investigation and resolution

 

Onboarding

  • Merchant, customer registration and review
  • (tagging and account authentication, bot accounts, fake accounts)
  • Fraudulent merchants and customer review
  • Policy compliance

Transactions

  • Transaction authentication
  • Refunds and chargebacks
  • AML and sectioned review
  • Account review and takeover
  • Transaction fraud (proactive, reactive)
  • Bulk order, reseller order review

After sales

  • Shipping fraud
  • Returns, refund, chargebacks review
  • Dispute investigation and resolution

Delivering real results

Our high-tech, high-touch approach involves AI identifying and eliminating 97.8% of all harmful content before human intervention is introduced.

Omnichannel customer experience (CX) solutions and technology tools

Social media moderators and digital tools to manage brand reputation

Data labelling  and listings review

Omnichannel customer experience (CX) solutions and technology tools

Social media moderators and digital tools to manage brand reputation

Data labelling  and listings review

Map

Global footprint in T&S

Teleperformance's mission is to protect online communities and businesses from harmful activities, fraud, security breaches, and create secure platforms for online purchases. 

Our expertise in the T&S space supports numerous global clients and top-tier brands across multiple markets and languages. 

Nearshore, offshore
and multilingual

Operation models

Trusted partner

Trust and Safety Services PEAK Matrix® 2024 Leader

Teleperformance has been named a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024. TP was also recognized for the market impact of its content moderation services and named the company a Star Performer for its growth in market impact, vision and capabilities.  

The Everest Group evaluated 27 service providers on their service focus by assessing key strengths and limitations. The evaluation is a result of in-depth research covering service provider content moderation operations, discussions with clients, and ongoing analysis of the trust and safety market.

 

Everestmap

Increase your knowledge

Keep in touch with our experts

 

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Paul O'Hara

EVP Business Development

Linkedin profile

 

 

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Camilla Hegarthy

SVP, Global Trust & Safety

Linkedin profile

Camilla Hegarthy

 

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Paul O'Hara

EVP Business Development

Linkedin profile

 

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Camilla Hegarthy

SVP, Global Trust & Safety

Linkedin profile

Camilla Hegarthy

Let's connect!

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