As a dynamic professional, Jenny Videsparv has made significant contributions in roles such as Nordics Marketing Director at Teleperformance, Chief Marketing Officer at RecPro, Head of Marketing Sweden at Svea Solar, and various other strategic positions. Her extensive background in crafting global marketing strategies, driving brand growth, and excelling in employer branding makes her an invaluable asset to this discussion. As a moderator Jenny’s passion for AI and other technological trends adds a unique touch to the different AMA sessions, promising to make it not just informative but also enjoyable.

Milicia Ivanovic, an exceptional professional with a wealth of experience and a forward-thinking approach in the contact center industry.Milicia is not just an expert but also a visionary, with a strong orientation towards finding solutions. Her track record speaks volumes about her ability to lead and inspire teams to success, regardless of geographical boundaries. She has a knack for bringing out the best in her teams, whether they're spread across different sites, cities, or even countries. Milicia's skill set is impressive, covering a wide range of areas including service delivery, operations management, customer relations, sales, and customer experience solutions. Her expertise shines in areas of digital leadership and hybrid leadership, where she's constantly at the forefront of innovation, ensuring exceptional service delivery.