Discover the transformative journey of a leading German luxury automaker facing challenges in digital innovation and changing customer expectations. Like many in the automotive sector, our client recognized the need to adapt customer service beyond the car itself. This required a complete overhaul of the customer service experience, integrating it with their vision of vehicle connectivity to assist customers around the clock—whether on the road or at home.
With over four decades of industry expertise, Teleperformance provided a centralized European solution, managing customer service centers across 16 countries from one multilingual hub to deliver a seamless, omnichannel customer experience, fostering a successful client partnership.
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