The rise of technology continues to drive companies to redefine their strategies to stay ahead of the competition.
For over four decades, Teleperformance has elevated our global best practices to deliver exceptional experiences to our clients and their customers. Now, we continue to move forward, adapting today to master the future. As a digital business services company, we seek to find more ways to combine the most advanced solutions with data analytics and disciplined processes to help companies navigate digital transformation.
At a time when digitization, personalization, meaningful interactions, and empathy are critical, Teleperformance aims to go above and beyond in delivering outstanding digital business services that help our clients streamline their business. Fueled by our AI-powered service portfolio, we are proud and grateful to have partnered with the world’s leading brands. We help them redefine and reimagine the customer journey, addressing emerging customer touchpoints while increasing efficiency, customer satisfaction, accuracy, and employee experience.
It is with gratitude that we share once again that Teleperformance has been named as a Leader in the Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023 – Global, recognized by Everest Group.
In Everest Group’s assessment, “Leaders” are defined as a “prominent, global CXM service provider with extensive capabilities and diverse industry coverage.” Teleperformance emerged as a Leader, with Everest Group highlighting and recognizing our strengths and technologies, such as:
- AI-powered platforms, tools, and services such as Teleperformance’s generative AI platform TP GenAI and translation service StoryfAI
- Key acquisitions that contributed to increased regional presence in Europe, APAC, and Africa while adding overall growth in various sectors including technology, BFSI, travel and hospitality, retail, and automotive
- Analytics, AI, and machine learning-driven solutions that bring productivity, improvement, and efficiency to operations and onboarding and hiring processes
- Overall flexibility and scalability, effective talent management, data analytics capabilities, as well as strong Corporate Social Responsibility initiatives
Congratulations to all our teams around the world for another recognition! Thank you for your commitment to elevating experiences and for your passion for excellence. We’re inspired to be the best, together! #ProudtobeTP