Achieving Excellence: Cloud Campus

Teleperformance - 07.05.2022

The modern workplace is experiencing a massive shift. Remote work has reshaped and transformed business models, employee preferences, and engagement. It evolves along with technology, opening new avenues of opportunities.

As work-at-home became business-as-usual, Teleperformance Cloud Campus continues to provide the flexibility and agility needed to adapt to changing employee and business needs, as well as changing customer behavior.

Designed from the ground up, our award-winning Cloud Campus is Teleperformance’s revolutionary approach for hiring, managing, and optimizing remote teams. It features an integrated work environment that operates virtually in a secure cloud. Since the first Cloud Campus hub opened in Lisbon back in 2019, we have witnessed how remote work truly reimagined the workplace – and as we march forward, Cloud Campus remains committed to be at the forefront of the work-at-home revolution. 

Cloud Campus: Recognized as the Best

Cloud Campus provides the right tools, processes, technologies, and the best practices for building and engaging high-performing work-at-home teams. For clients, it provides operational flexibility and business continuity, resulting in exceptional service quality, consistency, and efficiency. For our employees – increased productivity and a sense of work-life balance.

It is with gratitude that we announce that Cloud Campus has received a remarkable recognition once again! The prestigious Contact Center World has recognized Teleperformance in its Global Top Ranking Performers Awards – EMEA Region 2022! Our Cloud Campus in EMEA ranked #1 in the “Best Home/Remote Agent Program” category.

Cloud Campus continues to be marked by moments that showcased our commitment to excellence. We are proud to achieve so much – and reap exceptional results for our clients and partners. Here are key highlights:

  • Workers who have the ability to work from home report that they are happier at work. Employee Satisfaction has increased by more than 10% since 2019;
  • Employee attrition rates have also decreased by approximately 30% compared to the traditional office approach;
  • Client satisfaction has increased by more than 25% worldwide since 2019;
  • It has increased by more than 30% in regions like EMEA in the period;
  • Net Promoter Score has improved by more than 5% worldwide compared to the conventional office strategy;
  • Our teams are also more productive. The average handle time of contacts has improved by more than 10% compared to the traditional office approach.

The world’s largest contact center association, Contact Center World is a global association that provides research at a global level. Its mission is to provide world-class research, notable organize conferences, and recognize companies that possess the best practices in the contact center and CX world.

With this recognition from Contact Center World, we reinforce our commitment to be the best in the industry and in today’s evolving work-at-home landscape. It strengthens Teleperformance’s position as a digitally integrated business services company, always innovating for our clients and providing exceptional experiences for our employees. This is a remarkable achievement as we look forward to a future where remote work remains pivotal and truly instrumental in improving the way we work and live.

Congratulations to Cloud Campus for being the best in the EMEA region! We are grateful for the work that you do. Celebrations are in order. Together, we are #ProudtobeTP!


Image Linkedin
Image Twitter
Image Facebook
Image Email
Image Share

Other impactful stories