Digital transformation continues to make its mark in elevating experiences, bridging the gap between brands and customers. As a trusted partner in delivering end-to-end, AI-powered digital solutions, Teleperformance has paved the way in implementing digital transformation that combines the best technology with the human touch.
Armed with a vast global footprint, we continue to strengthen our regional presence by harnessing global best practices, deploying innovative strategies, and leveraging technology. And we only move forward from here, continuously improving in order to lead the way. We remain grateful for every recognition that validates our strong efforts – this time, we are honored to be the recipient of Frost & Sullivan’s 2023 Competitive Strategy Leadership Award.
The recognition from Frost & Sullivan is fueled by the world-class performance of Teleperformance, especially in Portugal. In its report, Frost & Sullivan highlighted our key strengths in the country:
- Seamless omnichannel integration
- Multilingual capabilities and management
- Highly engaged workforce
- Diversity of thought and strong cultures
- Strong security, people, and process standards
Teleperformance has established leadership in Portugal, powered by multilingual hubs that offer various services and support to one of the largest client bases in the industry. Our talented and highly skilled workforce has elevated experiences and continues to drive meaningful interactions while increasing overall customer satisfaction.
"Teleperformance in Portugal utilizes a state-of-the-art suite of information technology systems, contact center applications, and advanced security tools. The company purposely designed these to facilitate and enhance the interactions between agents and customers,” said Michael DeSalles, Principal Analyst at Frost & Sullivan, in a press release.
Frost & Sullivan recognized Teleperformance’s ongoing digital transformation, analytics capabilities, process excellence, security, and multilingual hubs powered by Cloud Campus.
"Frost & Sullivan believes that the Teleperformance Cloud Campus hub model is a very efficient and effective model for hiring, training, and managing remote teams while ensuring exceptional, consistent customer experience. It is a clear differentiator in the market as service provider BPOs vie for qualified multilingual agent talent,” said DeSalles. “The Teleperformance team in Portugal leverages a portfolio of artificial intelligence-driven services, from front-office customer care to back-office functions.”
Congratulations to our teams in Portugal! We are grateful for your continued support and dedication. We look forward to achieving more milestones with you. #ProudtobeTP
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