For over four years, TP has been a global leader in elevating experiences, committed to helping our clients adapt today to master the future. Today, we’re leveraging the power of artificial intelligence (AI) and emotional intelligence to strengthen customer relationships and brand loyalty for our clients. And we’re always grateful each time we are recognized as leaders in our industry. We’re excited to announce that TP in India was recognized by Frost & Sullivan, garnering the 2024 Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing Industry. To us, this recognition continues to celebrate our innovative approaches that deliver superior customer value. TP demonstrated its transformation capability and engineered banking solutions with improved customer experience.
For many years, Frost & Sullivan's “Best Practices Awards” has recognized companies that excel in leadership, technological innovation, customer service, and strategic product development. Each year, Frost & Sullivan identifies companies offering outstanding products or services that customers find superior in terms of price, performance, and quality. This recognition underscores TP's commitment to excellence and its significant impact on the outsourcing industry in the Asia-Pacific region, especially in India and the Middle East. Frost & Sullivan recognized TP’s “strong overall performance and ability to deliver transformational and differentiated solutions."
TP in India: Achieving Excellence
TP leverages India’s vast talent pool to offer offshore solutions for global brands. It is the designated Center of Excellence (CoE) for digital CX services, back office, and transformation solutions. With over 90,000 employees, India has the largest multicultural team within TP, providing world-class outsourced business services to over 210 clients across various industries.
Customer Acquisition and Retention
One of the critical factors behind our recognition is TP’s effective customer acquisition strategies. A standout process is “TP Green Start,” a benchmarking process that measures the success rate of new client acquisitions. As a result, our operations in India consistently meet required key performance indicators (KPIs) and agent efficiency targets within 90 days, showcasing efficiency and effectiveness.
Growth Potential in BFSI
TP’s vast footprint and history, as well as our operational excellence in India, have led to a significant rise in demand, particularly for digital banking services among its UAE banking clients. This growth potential highlights TP’s ability to adapt and scale its services to meet evolving market needs.
Customer Service Excellence
Over the past 14 years, TP in India has managed a variety of customer service offerings, serving customers of leading Middle Eastern banks. These include:
- Account activation and servicing
- Credit card operations and payment services
- Retail finance operations and analytics
- Outbound collections
Innovative Solutions
At TP, we believe that technology like RPA (Robotics Process Automation) and BPM (Business Process Management) transformation have the power to enhance operational excellence. BPM is a state-of-the-art document management system that automates physical records electronically through multi-level workflows and content management.
TP utilized its deep industry expertise to deploy advanced automation techniques to help the clients transform their operations by enhancing team productivity, accuracy, and efficiency, while strengthening customer relationships and loyalty.
A huge congratulations to our teams in India for another stellar achievement! Together, we are #ProudtobeTP!
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