Achieving better patient health and delivering a “patient-first” experience have become attainable thanks to the rapid development of digital technologies that continue to shape the healthcare industry.
As a leading global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. We are here to help our clients adapt to change and master the future. In a fast-paced healthcare industry, we understand the need to implement comprehensive healthcare services using the latest technology complemented by care, human understanding, and empathy to provide the right patient support at the right time.
We are always grateful whenever our extensive healthcare offerings are recognized. Teleperformance is proud to be recognized at the 2023 North America SSON Impact Awards (Shared Services Outsourcing Network) as a Runner-Up in the “Service Provider of the Year” category for its pioneering healthcare solutions from India.
The SSON Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. Winners are recognized for demonstrating leading practices and for setting the highest standards in their respective industries.
In India, Teleperformance has been a partner of choice in the healthcare industry with over two decades of experience and over 2,400 employees. We continue to be a partner of choice for healthcare clients to support end-to-end operations. We helped one of the leading health solutions organizations and a physician practice in the United States achieve the following benefits:
- 20% improvement in turnaround time
- 69% improvement in cash collections
- 66% reduction of unidentified cash
- 31% reduction in claims adjustments
- 25% improvement in efficiency through automation
This recognition validates our strong efforts in delivering simpler, faster, and safer healthcare digital business services that make a positive impact. Moving forward, we reinforce our commitment to help clients improve operations and achieve patient satisfaction by striking the right balance between the power of technology and the power of empathy – our high-tech, high-touch approach – to keep patients at the heart of every interaction.
Congratulations to our dedicated Teleperformance teams from around the world who continue to make a difference! We thank you for your continuous passion that drives and inspires us all. We’re stronger together as we adapt to change. #ProudtobeTP