Over the years, technology and innovation have rapidly boosted the demand for highly digitalized experiences. Following a challenging year marked with disruption, accelerating digital transformation through the use of new technologies has become a priority for most organizations—today, we are seeing an increase in customers and business connecting, learning and using digital channels to expedite the process and to improve the overall experience.
As the world slowly embraces digital transformation, Teleperformance continues to take necessary steps to ensure the privacy and security of our clients and our clients’ customers. Our security and privacy by design approach allows us to reduce the risk of breaches, data leaks, and threats to a minimum. Security and data privacy are essential parts of the Teleperformance culture—we have executed more than 900 security risk assessments annually with our clients to evaluate applications and provide recommendations to improved data security. Over time, our risk assessments have helped our clients from all over the world understand security threats and trends, prevent risks, and improve security strategies. In addition, Teleperformance’s security and privacy policies and standards are compliant with government standards, and we ensure that we also comply with international regulations on data privacy.
We are proud to have received a Binding Corporate Rules (BCRs) approval for both Controller and Processor from the French Data Protection Authority, making Teleperformance the first company in the industry to attain this critical data protection compliance status in the European Union. Having a BCRs-approved status means Teleperformance is company that has a comprehensive framework to safely transfer private EU data out of Europe for services such as customer sales and service, technical support, and back office processing. BCRs are regulator-approved, requiring among other items, meeting high privacy standards for data transfers.
Teleperformance has also obtained an International Organization for Standardization (ISO 27001) certification, further proving that our security protocols to protect the consumer and personal data of our clients and customers meet the requirements for establishing, implementing, and improving information security management system. With this certification, we demonstrate our commitment to using the right tools, processes, and people to ensure data privacy.
Teleperformance was recognized at the 17th Annual 2021 Cyber Security Global Excellence Awards. Winning the award under the category “Cyber or Info Security Project or Initiative of the Year," our teams in India received a Gold Award for successfully achieving a proactive approach in vulnerability management with continuous monitoring.
To further enhance data security and reduce the risk of fraud, Teleperformance complies with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS has listed several requirements for an organization’s compliance: build and maintain a secure network and system, protect cardholder data, maintain a Vulnerability Management Program, implement strong access control measures, regularly monitor and test networks, and maintain an information security policy.
For over four decades, Teleperformance continues to set the best standards possible in every aspect of our business, including data privacy and security. The security of our clients and customers remains our utmost priority, together with our commitment to provide compliance, flexibility, safety, business resiliency, and data privacy on every interaction.