Teleperformance: A Global Leader in the BFSI Sector

Teleperformance - 09.02.2021

Teleperformance continues to be committed to excellence and our passion to deliver interactions that are simpler, faster, and safer. Driven by our high-tech, high-touch approach, we are keen on using technology to know what lies ahead, but never forget the value of human connections and the power of empathy. We have solidified partnerships built on trust with our clients and our people.

For over forty years, we have employed global best practices in order to provide innovative solutions and services to our clients and their customers. Our vast experience, expertise, and industry knowledge continues to broaden with each passing year. In the Banking, Financial Services, and Insurance (BFSI) sector, we are honored to be recognized as a Leader in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT)—this selection further embodies our commitment to excellence and continuous improvement in the industry.

, the leading business process services (BPS) and IT services research and analysis firm, identifies the best performing vendors with specific capabilities in cost optimization, revenue generation, and CX improvement through its NEAT tool. In its report, NelsonHall recognized Teleperformance as a Leader in the Overall market segment.


CXS In BFSI Overall NEAT Graph Final


With over 190 BFSI clients including traditional, retail, digital banks as well as fintechs, credit card providers, insurance providers, and payment processors among many others, the BFSI sector is the largest vertical for Teleperformance. NelsonHall detailed Teleperformance’s strengths in the sector in its report:


  • Scale and depth of BFSI client footprint at the cross-national level

  • Sizable CX transformation practice with proprietary methodology and domain experience

  • Predictive and prescriptive agent augmentation engine with BFSI deployment

  • Proprietary lending and mortgage automation stack with multiple implementations

  • Strong security practice with proprietary tools, best practices, governance model, and ongoing investments.


Teleperformance is honored to emerge as a Leader in NelsonHall’s NEAT! This recognition further proves our capabilities to deliver world-class services and benefits to our partners and clients in the BFSI sector, and solidifies our financial services experience, technologies, and focus on innovation. The success of Teleperformance continues to be driven by our hardworking teams around the world. We would like to thank NelsonHall for this recognition! We would also like to thank our clients for their trust in us, and we are looking forward to building new partnerships as we move onwards in the BFSI sector in today’s new normal.



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