TP in Brazil has achieved a remarkable milestone: being recognized as an Innovative Workplace 2024 by MIT Technology Review. This accolade stands as a testament to the relentless dedication and innovation that TP in Brazil brings to the table, always seeking to adapt to master the future.

Earlier this year, TP in Brazil also garnered recognition as the Best Contact Center in the Americas by Contact Center World and received accolades for operational transformation and efficiency from the Information Services Group. These achievements underscore the commitment of TP’s to excellence and continuous improvement.

"TP is constantly striving for innovation and excellence in all areas. Receiving this certification from MIT Technology Review is recognition of the hard work and dedication of our entire team," said Luis Fernando Prates, Process and Innovation Manager at TP in Brazil.

The Innovative Workplaces 2024 award by MIT Technology Review honors companies that excel in fostering innovation within their operations. For TP in Brazil, this recognition was based on a comprehensive analysis of critical criteria: management, marketing, processes, products, and more. Each aspect was meticulously evaluated to ensure that only the most forward-thinking and effective workplaces were acknowledged.

MIT Technology Review recognized TP for being an innovative workplace in Brazil, as well as its tailored, AI-powered processes and solutions deployed for a major client in the food industry. They include automation through a delivery app tool, capable of making template responses and mentioning the customer's name. TP in Brazil also assembled a multidisciplinary team with representatives from different areas covering systems, data, reports, and processes with creative freedom to design the solution within a framework that covered stages such as definition, measurement, development, implementation, performance, and results control. The project continues to be a success, based on classified consumer evaluations, customer satisfaction, cost reduction with personnel, and its potential for scalability.

At TP, we are deeply committed to understanding our customers' unique needs and challenges and providing tailored solutions through our high-tech, high-touch approach. Our focus on artificial intelligence and emotional intelligence, fueled by our global processes and best practices, has positioned us as a leader in the industry. We deliver outstanding experiences to all those we serve, powered by emotional intelligence, enabled by AI.

By continuously innovating and improving, TP aims to set higher standards and create significant value for everyone we serve.

We are incredibly grateful for this recognition, which reflect not only the efforts of our team but also our passion for innovation and profound commitment to our clients. Congratulations to our teams in Brazil for this splendid achievement! #ProudtobeTP