The Evolving Landscape of BPM Transitions: Beyond Cost Savings

In an outsourcing environment, transition plays a critical role in ensuring a seamless and successful handover of business processes from client’s existing team to a specialized external business service partner. It is essentially the first key step in the business process enhancement strategy and can directly influence the results of the overall new process implementation.

It’s like building a bridge between the clients’ current operations and the future state they envision. Effective transitions allow you to stay on top of the process management cycle, focus on optimizing operations with minimal disruption to the current processes and bring significant improvements in a short timeframe.

Modern Approach to Transitions: From Cost-Cutting to Competitive Advantage

Outsourcing transitions have undergone a significant shift over recent years. Historically seen as a cost-cutting measure, simply “lifting and shifting” processes to an external partner without further optimization often resulted in minimal impact on overall productivity. Today's outsourcing landscape demands a more strategic approach to transitions. 

Successful transitions go beyond simply replicating existing processes with quick fixes. They leverage the expertise and capabilities of the outsourcing partner to not just transform and optimize processes, but also build a collaborative environment for the client’s organization. Therefore, unlocking long-term strategic benefits that go beyond increased efficiency to improved customer experience and the agility to adapt to changing business needs, thus providing you an important edge over the competing market.

Teleperformance’s Green Start Framework: A Modern Transition Solution

Teleperformance (TP) understands the evolving needs of our clients and thereby our transitions are aimed at building agile, future-ready, highly evolved, and well-defined business processes. TP's Green Start Transition framework fulfills this need by incorporating a comprehensive roadmap that focuses on critical elements of a successful transition, from gaining a deep understanding of your people, processes, and technology to ensuring a smooth handover and ongoing optimization. 

Our strong focus on people or the ‘human’ element alongside the technical and operational aspects of the change makes rigorous, structured, and meticulous change management an integral part of the program. This enables us to identify and mitigate potential risks before they disrupt your operations. Additionally, it helps in establishing transparent governance to maximize the benefits of our partnership. Thus, achieving increased efficiency, improved customer satisfaction, and a faster return on investment (ROI) - ensuring a true Green Start experience for you!

Learn More …

Drawing on our experience with over 8,000 transitions, TP has identified five key strategies (FACTS) to enable seamless Green Start transitions – viz. Familiarize, Assess, Customize, Translate, and Stabilize. In the following articles within this space, we'll delve deeper into these pillars and explore how we can help your organization achieve a smooth and successful business process transition.