Teleperformance celebrates International Women’s Day through TP Women Summit
In celebration of International Women’s Day, Teleperformance Philippines, the first and only five-time Great Place to Work® certified company in the country, through its TP Women initiative, came back to meeting face-to-face for the TP Women Summit 2023. With this year’s theme #EmbraceEquity, the momentous event held on March 8 involved leaders, advocates, champions, and allies to enthusiastically accept, adopt, and espouse equity in all its forms.
The TP Women Summit gathered TP Women leaders from different lines-of-business and support units for a day of inspiration, learning, and catching up after nearly three years of lockdown. The event not only aimed to raise awareness on equity in the workplace, but also to celebrate the valuable contributions of women at Teleperformance.
“I encourage us to speak for ourselves. Let us be so good that we cannot be ignored—that’s what we need to be—and so beyond that, we need to reach out to women in the outskirts; help them, educate them, drive them, drive more opportunities for everyone to level the playing field,” Teleperformance Executive Vice President for Client Operations and TP Women Philippines Executive Sponsor Tanya Famador-Japitana shared during her solidarity message.
To reinforce the message of #EmbraceEquity, women from different divisions of the Teleperformance organziation gave testimonials on how an inclusive and equitable workplace enabled them to thrive. Deng Lopez, Dia Atayde, Alex Diocariza, and Evelyn Caballero shared their experiences being a woman in the IT-BPM industry. Each discussing how the workplace policies and initiatives at TP helped them to be successful both in their career paths and personal growth, their stories aim to start conversations on the challenges women face in the workplace, as well as to drive positive impact and strengthen gender awareness, equality, and empowerment.
“We have run a phenomenal journey. I love where we are and it’s a step. Hearing people talking about the impact that this job has in their families, in their lives – those are the things that you take away, because life is about leaving a footprint, and teaching, and showing, and living the journey to the fullest. So take the opportunity, embrace it and let’s keep on doing that Number One Mentality that’s about one step at a time, a little bit better,” shared Francisco Lara, Teleperformance Philippines Chief Executive Officer.
The event also aimed to articulate the difference between equality and equity and present equity-based applications to women’s advancement at Teleperformance including the TP Cloud Campus solution for mainstreaming flexible work among employees, the #IamRemarkable campaign that focuses on self-promotion skills, the LUNAS Helpline that addresses Gender Based Violence, and the upcoming Program for Solo Parents that includes mentoring, sponsorship, and professional development activities.
“You think about our Teleperformance journey and you have to be really inspired by the ladies that have been part of the journey with us. It’s all about line leaders, caring for their teams, regardless of their gender. But we have to understand that there are needs that we should take care of. I’m so proud that we have line leaders that are living up to that expectation,” Jeffrey Johnson, Chief People Officer & Chief of Staff at Teleperformance Philippines, mentioned.
The TP Women Summit was also executed to represent TP Women’s advocacies and activities, and invite active participation of women and allies, not just in the TP workplace, but also in their communities.
Rachel Cacabelos, Vice President for Human Resources and Communications & Marketing and TP Women Board Member, added, “We’re here to celebrate five years of TP Women. This is part of the Diversity, Equity and Inclusion advocacy that Teleperformance has put forward, and Women’s Strand is one of them. So this is our continuous journey to make sure that there’s equity within gender.”
This year’s TP Women’s Summit was also streamed live on the Teleperformance Philippines Facebook Page and Youtube Channel. Watch parties were held in all 23 Teleperformance business sites which let all employees participate and be part of the event.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph