TP in Brazil recognized by MIT

São Paulo, July 4, 2024 - TP in Brazil, a subsidiary of global business services leader TP, is proud to announce that it has recently been awarded an Innovative Workplace 2024 by MIT Technology Review.

"TP is constantly striving for innovation and excellence in all areas. Receiving this award from MIT Technology Review is recognition of the hard work and dedication of our entire team," said Luis Fernando Prates, Process and Innovation Manager at TP in Brazil.

TP received the honor, in part, for its innovative AI-powered processes and solutions which helped one of the largest fast food chains in the world to automate and scale customer responses through its food delivery app. The solution was a success, helping to reduce costs and enhance customer satisfaction for the client.

This award is the latest of international recognition for TP in Brazil, which earlier this year was also named the Best Contact Center in the Americas in 2024 by Contact Center World and received recognition for operational transformation and efficiency by Information Services Group.

About MIT Technology Review

For more than 120 years, MIT Technology Review has helped leaders make more informed and conscious decisions about technology and innovation through a content platform that combines authoritative, influential, and trusted journalism with the scientific knowledge of the world's leading university.

About TP in Brazil

TP in Brazil is part of the TP Group, which continuously combines advanced technology with human empathy to make customer service easier, faster and safer for the world's top brands and their customers. The company's comprehensive portfolio of AI-powered services ranges from front-office customer care to back-office functions, including Trust and Safety services that help protect online users and brand reputation. TP also offers a variety of specialized services such as collections, translation and interpretation, visa and consular services, and recruitment process outsourcing. Supported by nearly 500,000 inspired and passionate employees worldwide who currently speak more than 300 languages, TP has the global scale and local presence to make a positive impact on communities, customers and the environment.

Visit the group at www.teleperformance.com.