Retail and E-commerce Trends: Navigating a fast-moving consumer economy

Customers expect to switch between various channels seamlessly within the same interaction. This is particularly true in retail and E-commerce. Hence, providing a secure omnichannel shopping experience is imperative to business success. Further, rapid technological evolution and fierce competition are heightening expectations for seamless experiences, compelling retail and E-commerce organizations to reimagine their customer management strategies.

• The rise of augmented customer experts
• Buy now, pay later (BNPL) loans
• Fraud detection and prevention

As part of a multi-industry series, the 2024 edition of this exclusive industry spotlight will aid in navigating a more diverse and inclusive economy that is sure to reshape tomorrow’s consumer landscape.