Bringing together some of the brightest minds
Meet TP AI Think Tank
At TP, we combine the latest AI with the unique power of our customer experts’ emotional intelligence (EI), to deliver outstanding experiences for customers, wherever they are in the world. To better understand how AI and EI will shape the future of customer experience management (CXM), we have launched “TP AI Think Tank”.
This initiative brings together some of the brightest minds in AI, EI, and human-machine interaction, combined with TP’s unrivaled experience of delivering global CXM. The TP AI Think Tank will be an exclusive knowledge resource for our clients, helping them to navigate the rapidly evolving AI landscape, with access to the very latest insights, trends, and developments.
Among the key topics they’ll discuss is how to leverage AI and EI to supercharge our people, processes, and technology to help us provide even more empathetic customer support that builds and retains customer loyalty. They’ll also explore the opportunities, potential, and limitations of AI/Gen AI for customer interactions/CXM, which is becoming an increasingly important topic for our clients.
TP AI Think Tank bright minds
Daniel Sýkora
Professor at the Czech Technical University in Prague (CTU)
Eitan Grinspun
Professor at the University of Toronto
Haiyi Zhu
Associate Professor at Carnegie Mellon University
Joshua Freedman
MCC, CEO of Six Seconds – The Emotional Intelligence Network
Xiaoming Liu
Professor at Michigan State University (MSU)
Personal connection matters
What's the emotional strength of your brand?
At TP, our customer experts excel at creating and sustaining an emotional connection between your customers and your brand. Their mission is to go beyond brand loyalty, and to transform your customers into brand superfans.
Which is why we recruit for, and nurture, Emotional Intelligence (EI/EQ). An essential ingredient in creating authentic brand intimacy, and a uniquely human thing. We use technologies like AI to handle the more mundane aspects of customer interaction. This frees-up our customer experts to maintain a personal connection with your customers that’s so essential to deliver personalized, empathetic and efficient solutions, every time and everywhere.