o   End-to-end Content Admin including tracking and chasing SMEs to ensure their content is delivered on time and is Seismic-ready, meaning:

o   Liaising with SME Content Teams, checking they have reviewed and validated all new and existing content relating to their area of expertise

o   Checking with content owners regarding any expired content: checking for current validity and ensuring content is re-published when validity is confirmed

o   SMEs have named, tagged and uploaded their content correctly

o   Content Admin to check content appears where it should on Seismic

o   General Content Admin Control across all content sources and topics:

o   Ensuring document control: that all tagging has been done, content rules are working (including post-synch checking and audit in Seismic), validation tables are completed, expiry dates have been set, etc.

o   Content reporting: identifying and tracking document expiration

o   End-to-End Request Management for requests relating to: standard data requests, signposting in Seismic and small investigations (client program overviews, supporting documentation) and working with the SD team on ad hoc RFx content support:

o   Request content fact-checking (does the answer exist in Seismic and signposting this to the user, if content doesn’t exist – liaising with Content Team on next steps – in both cases reporting to Content team for further action. (i.e. communication and/or training issue, content positioning issue, content admin issue, etc.)

o   Request follow-up: checking for completion and any resulting content to Seismic (close the loop)

o   Request Reporting: ensuring all requests are logged in the tracker, that request is closed and + new documents arising from requests are uploaded to SharePoint/synched to Seismic

Secondary:

o   Supporting with SME interviews: note-taking and following up on questions and outstanding actions

o   Supporting with content review and validation and flagging any questions or gaps within content, plus any supporting documents that are referenced

o   Support with writing up new content based on SME inputs and/or in response to specific TP user requests 

Key Person Traits:

•            18-24 months Bid or marketing background to include Content writing and admin

•             2-3 years’ experience within a Contact Centre environment, preferably at TP

•             Ability to master new tools, with experience of doing so

•             Mature attitude and respect for confidentiality

•             Experience of Microsoft Office –Word/Excel/PowerPoint/SharePoint

•             Strong time management skills,

•             Ability to multitask,

•             Problem-solving skills,

•             Strong organizational skills,

•             Written communication skills, (English)

•             Strong attention to detail,

•             Verbal communication skills, (English)

•             Ability and confidence to deal with all members of an organization, including senior teams

•             Ability to work remotely & independently

•             Positive “can do attitude”

•             Professional and friendly demeanor