The Content Admin role will support with all aspects of the Seismic content admin, ensuring that content delivery is on time and all content requests are dealt with in a timely manner.
He/she will be responsible for liaising with the various content owners to ensure deadlines and delivery of final content products, including check of all content tagging and general admin.
The Content Admin will also be responsible for managing all incoming requests relating to: standard data requests, signposting in Seismic and small investigations (client program overviews, supporting documentation), ad hoc RFx content support. He/she will also follow up to ensure a satisfactory outcome and a closed-loop, with any resultant content uploaded onto Seismic and request reporting maintained.
Additionally, the Content Admin role will manage and maintain the principal Seismic News Channels, liaising with the News Owners to ensure content delivery.
o End-to-end Content Admin including tracking and chasing SMEs to ensure their content is delivered on time and is Seismic-ready, meaning:
o Liaising with SME Content Teams, checking they have reviewed and validated all new and existing content relating to their area of expertise
o Checking with content owners regarding any expired content: checking for current validity and ensuring content is re-published when validity is confirmed
o SMEs have named, tagged and uploaded their content correctly
o Content Admin to check content appears where it should on Seismic
o General Content Admin Control across all content sources and topics:
o Ensuring document control: that all tagging has been done, content rules are working (including post-synch checking and audit in Seismic), validation tables are completed, expiry dates have been set, etc.
o Content reporting: identifying and tracking document expiration
o End-to-End Request Management for requests relating to: standard data requests, signposting in Seismic and small investigations (client program overviews, supporting documentation) and working with the SD team on ad hoc RFx content support:
o Request content fact-checking (does the answer exist in Seismic and signposting this to the user, if content doesn’t exist – liaising with Content Team on next steps – in both cases reporting to Content team for further action. (i.e. communication and/or training issue, content positioning issue, content admin issue, etc.)
o Request follow-up: checking for completion and any resulting content to Seismic (close the loop)
o Request Reporting: ensuring all requests are logged in the tracker, that request is closed and + new documents arising from requests are uploaded to SharePoint/synched to Seismic
o Supporting with SME interviews: note-taking and following up on questions and outstanding actions
o Supporting with content review and validation and flagging any questions or gaps within content, plus any supporting documents that are referenced
o Support with writing up new content based on SME inputs and/or in response to specific TP user requests
Key Person Traits:
• 18-24 months Bid or marketing background to include Content writing and admin
• 2-3 years’ experience within a Contact Centre environment, preferably at TP
• Ability to master new tools, with experience of doing so
• Mature attitude and respect for confidentiality
• Experience of Microsoft Office –Word/Excel/PowerPoint/SharePoint
• Strong time management skills,
• Ability to multitask,
• Problem-solving skills,
• Strong organizational skills,
• Written communication skills, (English)
• Strong attention to detail,
• Verbal communication skills, (English)
• Ability and confidence to deal with all members of an organization, including senior teams
• Ability to work remotely & independently
• Positive “can do attitude”
• Professional and friendly demeanor
Interested? Apply sending your CV (in English) at: email@example.com until 15/04/2023
Please specify the position you are applying for!