EMEA Business Analyst
Image Icon Albania · Tirana
Category Other
Full time

The company

Teleperformance is a worldwide leader in outsourced omnichannel customer experience management. It connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.


The role

Teleperformance EMEA, because of consistent growth and digital transformation, is looking for an ambitious and passionate business analyst that will be a member of our product development team. You will analyze the business domain, document its processes and systems, outline business requirements, and match a software business model with the software being built.



  • Communicate with colleagues and clients to understand their needs
  • Gather requirements and produce written documentation to support your work, report on your findings, and present to stakeholders when necessary
  • Work with internal and external stakeholders to understand and investigate feedback into the service/function/product provided
  • Translate information and data into usable details for product management and software developers
  • Producing, planning, and monitoring business cases


What you need to be successful:

  • 1+ years of proven experience as a Business Analyst or similar role like product owner
  • Excellent communication skills
  • Strong customer services and analytical problem-solving skills
  • An ability to perform well in a fast-paced environment
  • Ability to interface with a technical and non-technical staff at all organizational levels
  • Ability to prioritize and work under pressure
  • Planned, organized, and efficient
  • Strong interest in business and business development
  • Good understanding of information technology and software development life cycle
  • Fluency in English


What we offer  
An opportunity to learn and grow, a competitive salary, one of the best offices in Albania, an international team, and challenging projects. 

Send your CV to the following e-mail address: reclutamento@teleperformance.al   until 02.03.2022 .
Please specify the position you are applying for!