(65% English) Customer Service Associate
Image Icon Colombia · Bogotá
Category Customer Service
Requisiton 1538
Full time

What We’re Looking for ⬇️

Why TP?

We are experts in digital services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Colombia and the world. We don't stop innovating and we always go beyond.

Make a difference with the TOP Team!

What you’ll do as a Multichannel Customer Service Associate:

  • Respond to all customer inquiries through multiple channels, including chat, phone, and email.
  • Provide excellent support to customers, solving their concerns about apps, software, and hardware.
  • Work with confidential customer information, while treating it sensitively.
  • Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
  • Keep a constant working knowledge of our client’s products, services, and promotions.
  • Document and update records in the required systems.

This is what you need to be a part of the TOP Team:

  • To be an empathetic, responsible, and proactive person, someone who likes to help others and knows how to solve problems in the most positive way.
  • An English level of 65% and up.
  • No experience is required, just a proactive and confident attitude.

Discover TP's perks:

  • Performance Bonuses.
  • A long-term contract.
  • Volunteer programs.
  • Career plan.
  • An employee fund with TOP benefits.

Join the TOP Team and connect the world to the most recognized brands in 170 markets.