(90% English) Customer Service Associate
Image Icon Colombia · Bogotá
Category Operations
Requisiton 1649
Full time

You're the player we're missing on this TOP Team!

We’re looking for a Customer Service Associate. You will be responsible for identifying the customer’s situation through effective questioning strategies, as well as responding to all customer inquiries and providing excellent customer service by being a good listener. This is an exciting opportunity for someone empathetic, respectful, and proactive, who can resolve situations with a positive attitude.

What you’ll be doing:

  • Ensure excellent customer service through quick and effective actions to solve the client’s issues.
  • Keep every customer engaged with a direct and friendly touch.
  • Handle sensitive customer data with utmost care and confidentiality.

The TOP Team is looking for someone who:

  • Has a 90% and up English level.
  • Has skills to solve situations with a positive attitude.
  • Is proactive, responsible, empathic, and confident.

Let’s talk about benefits:

  • Flexible schedules for every need: morning, noon, afternoon, evening, and overnight.
  • Performance Bonus.
  • 42-hour work week.
  • Long-term contract.
  • TOP employee fund.
  • Volunteer programs.
  • Career plan.
  • Life insurance coverage.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At Teleperformance, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!

Apply here