You're the player we're missing on this TOP Team!

As a Bilingual Collections Supervisor, you will lead a high-performing team to exceed goals, maximize productivity, and deliver top-notch quality and customer satisfaction. From regular performance reviews and coaching to real-time support during tough calls, you’ll ensure the team meets KPIs, stays motivated, and drives results while maintaining client standards and operational excellence.

Who You Are:

• The Team Builder: Develop and guide your team to exceed performance goals, boost productivity, and deliver top-notch quality and customer satisfaction; you’ll provide support, training, and coaching to help each member thrive.
• The Performance Strategist: Regularly monitor team performance and quality metrics regularly to ensure operational targets are being met. Dedicate 80% of your shift to team management and follow the TOPS steps to maximize results.
• The Growth Catalyst: Motivate, evaluate, and train team members to consistently meet and exceed individual and collective goals aligned with client standards.
• The Real-Time Problem Solver: Provide on-the-spot support during specific calls, helping each team member handle challenges effectively. Resolve escalated customer situations quickly and professionally to maintain service excellence.

The TOP Team Is All About:

• Knowledge and a desire to be part of the TOP Team: Have a high school diploma (a professional degree is optional).
• Experience That Counts: Have at least 6 months of experience as a Supervisor in the industry and 6 months handling collections interactions.
• Location Vibes: Have availability to work on-site at Blue Gardens in Barranquilla.
• English Pro: Use your upper-intermediate English skills to communicate effectively with your team and understand customer needs.

Let’s Talk About Benefits:

• Employee Appreciation Benefits: Enjoy a range of benefits that recognize and reward your hard work, fostering a positive and motivating workplace culture.
• Career Growth: Experience a clear path of internal growth with opportunities to boost your career.
• Guaranteed Stability: Benefit from a long-term contract because we want you to grow with us.
• Flexible Hours: 42-hour weekly schedules that give you more free time to enjoy.
• Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your skills.
• Exclusive Benefits: Access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. 

Make a difference with the TOP Team! 

Apply here