You're the player we're missing on this TOP Team!

We’re looking for a Customer Expert. In this role, you’ll assist users when they have questions or need help with the client’s application. You’ll respond based on established decision trees and processes, ensuring accurate and timely resolutions. You'll also provide a seamless service experience while adhering to company guidelines.

Who You Are:

• The Specialist: Assist users with questions regarding the application, ensuring quick and effective resolution based on established decision trees and processes.
• An Skillful Communicator: Provide a smooth and professional service experience while following company guidelines.
• A Process Adherer: Respond to tickets according to established procedures, ensuring all solutions are accurate and consistent with company standards.

The TOP Team Is All About:

• Language Expertise: You have an advanced Portuguese level and an intermediate to advanced English level.
• Confidence Catalysts: You are proactive, responsible, empathetic, and confident in every interaction.

Let’s Talk About Benefits:

• Anywhere across the country: Work 100% from the comfort of your home, no matter where you are.
• Your Health Comes First: You can access a supplementary health plan.
• Employee Appreciation Benefits: Enjoy a range of benefits that recognize and reward your hard work, fostering a positive environment.
• Career Growth: Experience a clear path of internal growth with opportunities to boost your career.
• Rewards and Cool Perks: As a member of the TOP Team, you can earn performance bonuses*.
• Guaranteed Stability: Benefit from a long-term contract because we want you to grow with us.
• Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your soft skills.
• Exclusive Benefits: Access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

This is what sets us apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. 

Make a difference with the TOP Team! 

Apply here