Director of Global Wellness Operations
Image Icon Colombia · Colombia
Category Administrative
Requisiton 1284
Full time

Director of Global Wellness Operations

What We’re Looking for ⬇️


Requirements:

  • Extensive experience in managing wellness for large & diverse Trust & Safety / Content Moderation teams of remotely located professionals.
  • 10+ years of prior Global Health and Wellness professional experience.
  • A bachelor’s degree in Labor Relations, Human Resources Management, Psychology, Nursing, or other related fields is preferred.
  • Technical knowledge of health and insurance and wellness benefits.
  • Experience with end-to-end BPO operations and industry’s best practices.
  • Ability to meet multiple demanding deadlines simultaneously.
  • Excellent communication and client management skills, presentation abilities, and stakeholder management.
  • Strong organizational and analytical skills.

Responsibilities:

  • Driving the global wellness strategy.
  • Leading multiple initiatives and core processes, including mental health awareness, nutrition, physical activity, etc., and maintaining alignment across geographies.
  • Work with key client stakeholders to drive Wellness in Trust & Safety, focusing on increasing resiliency and reducing risks in the Content Moderation space.
  • Build a deep understanding of the nature of content type within each platform, their specific goals, and the nuances by markets, and consistently deliver the best human experience.
  • Project manages global initiatives on wellness, ensuring that the client is kept up to date, and internal stakeholders are aware of ongoing developments.
  • Focus on driving insights on wellness through strong Innovation, Analytics, and Insights discipline.
  • Manage relationships with third parties providing Onsite certified coaches, counselors, and psychologists.
  • Drive the Engagement calendar along with the Wellness coordinator for each client/region to ensure new and innovative activities are enabled for the employees.
  • Continuously improving strategy and program effectiveness through measurement, feedback, and insights.
  • Identify wellness process disparities in the communities served and respond to those needs.
  • Collect data and evaluate the effectiveness of various wellness programs.
  • Supervise global wellness leaders, charged with implementing various programs.
  • Work with key cross-functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of annual strategy on wellness.