What We’re Looking for ⬇️
We are experts in digital services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Colombia and the world. We don't stop innovating and we always go beyond.
Make a difference with the TOP Team!
What you’ll do as a Global Senior Process Engineer:
- Establish process framework methodologies to enable a repeatable approach to intake requirements.
- Document IT services, including definitions, service levels, workflows, and costs.
- Create detailed workflow diagrams.
- Provide process improvement feedback based on industry best practices.
- Collaborate with all service areas within IT globally and build trusted relationships.
- Keep leadership informed of progress and challenges through weekly project update meetings.
This is what you need to be a part of the TOP Team:
- An 80% to 90% English level and up.
- 5+ years of experience in the industry as an effective process engineer.
- Solid understanding of service management related to IT services.
- To be an IT Infrastructure Library Managing Professional (ITIL v4).
- Passion for data, problem-solving skills, and the ability to think strategically, analytically, and creatively.
Discover TP's perks:
- Being part of the TOP Team.
- Volunteer programs.
- Career plan.
- An employee fund with TOP benefits.
Join the TOP Team and connect the world to the most recognized brands in 170 markets.