Reporting Analyst

What We’re Looking for ⬇️

Why TP?

We are the industry leaders and are present in 88 countries! Great Place to Work has certified us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond.

Are you ready to work with the best?

• Monitor, control, and improve the quality of indicators, productivity, and the resolution in the first contact.
• Submit result reports to the Account Executive, Operations Director, and Client.
• Analyze databases extracted from the client’s application, and according to the results obtained, design strategies that allow generating value at the lowest cost, while fulfilling the objectives of the program.
• Perform daily, periodic, and real-time analysis of the evolution of indicators and productivity, together with the coordinators of specific campaigns, in order to generate the appropriate alarms for the decision-making of the operation's managers.
• Report to Operations as required.
• Guarantee the quality and timeliness of the information presented through the different reports.
• Analyze and alert about the various factors that have an impact on the fulfillment of the communication and effectiveness goals established by the Client.
• Report incidents such as operational failures to IT.

Who are you?

• Someone with a high school diploma and a university graduate in Data Analysis, Programming, or related fields.
• Preferably someone with experience in the industry, in information analysis, trend analysis, comparison reporting, and advanced Excel.
• A person with at least 1 year of experience working with large data sets using relational databases. As well as statistical analysis, MS SQL, Tableau, Power BI, or other advanced data management and visualization tools.

Enjoy:

• Being part of the TOP Team.
• The possibility of working with the best in the industry.

Erase all cultural barriers and join the biggest Team in the world. Apply now!