Subject Matter Expert Lead
Image Icon Malaysia · Penang
Category Operations

Responsibilities and Accountabilities

  • Support and drives the team in completing their tasks through prioritization, follow-up, improvement of workflows, various projects and removing obstacles
  • Set goals for the team to ensure focus
  • Develop the team and identifies growth opportunities for team members
  • Address motivational issues as well as potential personal issues of team members, and finds solutions to them
  • Facilitate and initiates interaction between the team and the other teams
  • Serve as a point of contact between the team and client for topics that concern the entire team
  • Serve as the voice of the team to the rest of the organization
  • Perform other administrative tasks


  • Has experience in project management and project improvement initiatives
  • An expert in understanding the SME role and how best to support SME
  • Understands team dynamics and comes up with solutions to address problems
  • Reliable and trustworthy who can be entrusted with team members

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.