(Intermediate/advanced English) Helpdesk Associate
Image Icon Peru · Lima
Category Customer Service
Requisiton 1054
Full time

What We’re Looking for ⬇️

Why TP?

We are experts in digital services in 95 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Perú and the world. We don't stop innovating and we always go beyond.

Are you ready to be part of the TOP team?

What you’ll do as a Helpdesk Associate:

  • Respond to all customer inquiries. 
  • Provide excellent customer service by being a good listener.
  • Work with confidential customer information, while treating it sensitively.
  • Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
  • Document and update records in the required systems.
  • Handle sensitive user information responsibly.

Who are you?

  • Someone who likes helping others, has an intermediate-advanced English level, and excellent communication skills. 
  • A good listener who’s empathetic, responsible, proactive, and knows how to solve any situation in the best way. 
  • A high school graduate (must have a diploma or certificate) with +3 months of Helpdesk or Customer Service experience.

Discover TP's perks:

  • A S/2000 salary
  • Performance Bonuses.
  • Growing opportunities.
  • Paid training.
  • Career development and volunteering programs.
  • Coworkers fund.

Join the TOP Team and connect the world to the most recognized brands in 170 markets.