Responsibilities:

• Provide timely support to customers through chat and phone on a worldwide online payment
system.
• Handle customer’s concerns positively and professionally.
• Works with other team members in identifying better ways in providing better customer
support.
• Participate in additional training courses as required and keeps job knowledge up to date by
attending upskill training to improve skills
• Maintains and improves quality of service by giving recommendations.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

Requirements:

• Native written and verbal communication skills.
• Team player with strong problem solving and conflict management skills.
• Good reasoning and analytical skills.
• Friendly proactive attitude and great communicator in challenging situations.
• Good multitasking skills.
• Basic knowledge in finance and accounting (nice to have)

Preferred Qualifications/Skills:

• Educational Attainment: Degree (Min)
• Educational Background: No specific background but passionate in helping customers is key.
• Previous call centre experience (a plus but not required)
• Typing speed of 40wpm, 90% accuracy.
• Computer literate – good understanding of Microsoft Windows and Microsoft Office