Responsibilities and Accountabilities

• Reach out to customers over the telephone to address customers' questions, provide excellent customer experience, and maintain good customer relationships
• Capture customers’ implicit requirements boost the renewal rate and increase average order value through upselling and cross-selling
• Improve customer service standards to reduce the customer churn rate and increase customer loyalty
• Generate promising leads for the outside sales team to pursue
• Manage customer accounts by ensuring that existing customers remain satisfied with company products and services
• Develop and sustaining solid relationships with customers to encourage repeat business
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Continually meet or exceed daily and monthly targets with respect to call volume and sales

Qualifications

• College degree or above
• 1+ year of Telesales experience
• Excellent skills in communication, logical reasoning, and creative thinking
• Fast learners with strong interests in public cloud products and technologies
• Master English(B1) and master native language
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience
• Ability to follow process and collaborate effectively to work in a team

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender, or disability.