You're the player we're missing on this TOP Team!

As a Healthcare Customer Expert, you will answer customer questions and discuss account details, providing top-tier phone and email assistance. Also, you’ll be responsible for ensuring satisfaction, resolving inquiries, and maintaining our brand's exceptional service reputation.

What you’ll be doing:

• Handle incoming customer calls promptly and professionally. Provide accurate information, address inquiries, and assist with resolving issues related to products, services, billing, and more.
• Effectively identify customer needs and concerns, troubleshoot problems, provide solutions, and escalate complex issues to appropriate departments when necessary.
• Assist callers with processing payments, deferrals, and due date change requests, and addressing account-related inquiries.
• Maintain accurate and thorough records of customer interactions in the company’s systems. Ensure details of conversations, actions taken, and resolutions offered are well-documented.
• Develop a deep understanding of the client’s products and services to effectively address customer questions and provide recommendations.
• Adhere to the company’s policies, procedures, and scripting guidelines to ensure consistent and high-quality customer interactions.
• Meet or exceed established performance metrics, including call handling time, first-call resolution, customer satisfaction ratings, and more.
• Participate in training sessions to stay updated on product changes, service enhancements, and customer service best practices, while providing feedback to improve processes and procedures.
• Collaborate with team members and supervisors to share insights, best practices, and challenges.
• Maintain the defined minimum monthly Quality Assurance score.

The TOP Team is looking for someone who:

• Is a high school graduate.
• Has CXC in Mathematics and English.
• Has 1 year of experience in customer service.
• Preferably, has experience in medical care and benefits information, client care, and customer service.

Let’s talk about benefits:

• Employee appreciation benefits.
• Learning and development programs.
• Career growth.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At Teleperformance, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the TOP Team!

Apply here