Make informed decisions
Turn interaction data into actionable insights
Apply advanced analytics to understand customer needs and preferences, and recommend products, services, and solutions.
Business advantages
Understand your customers

Predict what they need - and when.
Try new products, features, and services to understand customer reactions.
Intervene before you lose a customer.
Mitigate risk and prevent fraudulent behavior.

Increase customer satisfaction with experiences that reflect their value.
Predict customer needs and preferences to customize support options and operations.
Data Converted into Actionable Insights
TP Interact analyzes data from multiple channels, including calls, chats, emails, surveys and social media, supporting both structured & unstructured data.
Case Study
Solocal: Sell More and Deliver Better with Conversation Analytics
TP KS applied TP Interact to Solocal, successfully obtaining, after a period of 6 months:
+
%
Conversion Rate
-
%
Repeat Calls
-
%