Advanced customer experience analytics
Advanced analytics
Advanced analytics
Advanced analytics
Advanced analytics
Advanced analytics
Interpret and predict customer behavior
Interpret and predict customer behavior
Interpret and predict customer behavior
Interpret and predict customer behavior
Interpret and predict customer behavior
Interpret and predict customer behavior
Make informed decisions
Turn interaction data into actionable insights
Apply advanced analytics to understand customer needs and preferences, and recommend products, services, and solutions.
How we do it
How we do it
How we do it
How we do it
Dive into the data
Dive into the data
Dive into the data
Dive into the data
Dive into the data
Dive into the data
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Interpret unstructured data for sentiment, word cloud analysis, customer segmentation, and persona definition, and perform smart enrichment from both external and non-structured sources.
Business advantages
Understand your customers
Predict what they need - and when.
Try new products, features, and services to understand customer reactions.
Intervene before you lose a customer.
Mitigate risk and prevent fraudulent behavior.
Increase customer satisfaction with experiences that reflect their value.
Predict customer needs and preferences to customize support options and operations.
Data Converted into Actionable Insights
TP Interact analyzes data from multiple channels, including calls, chats, emails, surveys and social media, supporting both structured & unstructured data.
Case Study
Solocal: Sell More and Deliver Better with Conversation Analytics
TP KS applied TP Interact to Solocal, successfully obtaining, after a period of 6 months:
+
%
Conversion Rate
-
%
Repeat Calls
-
%