Elevate customer engagement and loyalty
Leverage AI for faster, personalized, and empathetic support
Choosing the right partner for your AI needs is critical. When implemented correctly, AI can boost team productivity while fortifying customer relationships and loyalty.
AI + EI
About Teleperformance
Achieve efficiency with empathy to create meaningful interactions. At Teleperformance, AI doesn't replace human connection - it augments it. We deliver outstanding customer experiences powered by emotional intelligence (EI), enabled by AI.
Nearly
Trusted by the world’s leading brands, Teleperformance has deployed AI-based solutions as part of our digitalization strategy since 2016. Cutting-edge technology paired with our people’s empathy has transformed millions of lives globally, enabling unparalleled experiences.
More than 60 proprietary AI solutions that support our core services alone

More than 600 of our clients use at least one of our proprietary AI tools

Deployed about 25,000 bots to address simple customer requests, and/or to support our employees
Improve multiple operational KPIs with one unique solution
Teleperformance’s AI framework
Our approach revolves around three pillars:


Our recruitment programs focus on hiring top talent, emphasizing EI and empathy to deliver outstanding experiences. Our people add that personal touch, actively listening and supporting customers whenever they need it.


We leverage cutting-edge technology and AI to optimize daily tasks, allowing customer experts to focus on complex interactions.


Our processes and standards nurture customer loyalty, fully complementing and powering our high-tech, high-touch service delivery.
Driven by these three pillars, Teleperformance is able to deliver superior service that delights customers. AI and Gen AI powers our people, processes, and technology to help us provide our clients’ customers with easier, faster, more personalized, and empathetic customer support to build and retain customer loyalty.
Enhancing every customer touchpoint
Testimonials from clients and industry experts
AI continues to elevate our team’s performance by empowering our employees so we can always be there for those who we serve.
We were looking for a company that truly understood where we wanted to go, was willing to invest with us, take a risk with us, grow with us.
Daan van der Mijden - Senior Director of Customer Service at Samsung
With the quick implementation of speech analytics, we were able to quickly achieve results together.
Carlijn Timmermans - Head of Customer Operations at bol.com
Teleperformance has been an innovative company, not only in day-to-day flexibility but also in adapting to our demanding market.
Santander
Teleperformance is determined to be a true knowledge partner to its clients based on strategic insights from its suite of proprietary artificial intelligence (AI), robotic desktop automation (RDA), and robotic process automation (RPA) tools to ensure success in a rapidly changing, digitally integrated world.
TrendzOwl
Frost & Sullivan commends Teleperformance for enhancing solution capabilities through technology adoption to enjoy a significant competitive edge in the rapidly evolving global digital business services market.
Frost & Sullivan
Ready to transform your customer experience?
Partner with Teleperformance to experience how we can enhance your customer interactions with cutting-edge AI and emotional intelligence.