Get access to the episodes of the recent Bonus Day of the Leader Insights Forum: From Survive to Thrive with more actionable insights, tactical advice, and tools for building your own path to thriving!
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LEARN ABOUT THE NEXT BIG THING IN CX - THE VIDEO CHANNEL
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LEARN ABOUT THE NEXT BIG THING IN CX - THE VIDEO CHANNEL
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LEARN ABOUT THE NEXT BIG THING IN CX - THE VIDEO CHANNEL
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LEARN ABOUT THE NEXT BIG THING IN CX - THE VIDEO CHANNEL
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HAKIM MEHMOOD Vice President and General Manager of Product at Twilio |
HAKIM MEHMOOD Vice President and General Manager of Product at Twilio |
HAKIM MEHMOOD Vice President and General Manager of Product at Twilio |
HAKIM MEHMOOD Vice President and General Manager of Product at Twilio |
SETTING A NEW STANDARD FOR DIGITAL CUSTOMER SERVICE
Hear how Audi adapted its service structure and culture, empowered employees, and made it easier for connected customers to get answers.
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STEVEN STEIN Director - Digital Services, Business Development & Support at Audi |
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REDUCE TIME, COST, AND FRICTION: WHY DO INTERACTIONS REQUIRE VIDEO
These days video interactions are the norm. Learn what customers expect, the advantages of video across industries, and how to start now.
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HAKIM MEHMOOD Vice President and General Manager of Product at Twilio |
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DANNY KUIVENHOVEN Head of Digital Transformation EMEA at Teleperformance |
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HOW TO MAKE INTRAPRENEURSHIP A SUCCESS WITHIN YOUR COMPANY
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ANDY CARS Innovation Strategist & CEO at Lean Ventures International |
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ABANDON YOUR CX STRATEGY TO DELIVER WHAT YOUR CUSTOMERS REALLY WANT
90% of CX strategies never work. Learn why, along with some new ways of thinking and revolutionary ideas for providing great experiences.
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PHILIPP KRISTIAN TEDx Speaker, Pioneering Human Transformation |
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With this year's theme is "From Survive to Thrive" we presented the global thriver's post-crisis success playbook as a set of actionable insights, tactical advice, and tools for consideration throughout the transition towards thriving.
Catch up on what you missed or revisit your favorite episodes on demand.
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THE OFFER YOU CAN’T REFUSE: WHAT IF CUSTOMERS WANT MORE THAN EXCELLENT SERVICE?
Steven will discuss going beyond excellent service to a “partner in life” strategy that creates new value for your customers and business.
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STEVEN VAN BELLEGHEM Keynote Speaker, Author, and Entrepreneur |
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SECRETS OF MARKET LEADERS: KEY TRENDS AND SOLUTIONS FOR DIFFERENTIATING YOUR BUSINESS
Uncover the latest experience and business trends – and how to address them – for turning your business into a competitive market leader.
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JOAO CARDOSO Regional President (France, Italy, Germany) at Teleperformance |
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WHY FIRST-PARTY DATA FROM RETAILERS CAN BE A GAME CHANGER
From activating retail data with AI and digital automation to managing change and evolving culture, see how to become a data-driven company.
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THOMAS RUDELLE Growth Director and Retail Media Evangelist at Carrefour Links |
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THE AFRICAN ADVANTAGE: THE VALUE OF PROBLEMS. AFRICA BECOMING A NET EXPORTER OF DIGITAL TECHNOLOG
Meet modern Africa: Explore how market challenges give African entrepreneurs an advantage in innovating and exporting new digital solutions.
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RAPELANG RABANA Technology Entrepreneur |
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BACK TO THE FUTURE OF CX STRATEGY
Dive into the future of CX. Examine important trends – building customer trust, social and conversational commerce, and the impact of AI.
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CHRIS TRANQUILL Global Chief of Strategy at Khoros |
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MISSION NOT IMPOSSIBLE: HOW TO ENGAGE PEOPLE, DRIVING TRANSFORMATION DURING A PANDEMIC
Discover TUI’s path to transformation in a rapidly changing environment where success depends on restoring customer and employee confidence.
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CHRISTINA MARTIN Global Head of Customer Service at TUI |
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VIRTUALLY POSSIBLE: REIMAGINING THE WORKFORCE
The COVID-19 pandemic has reshaped existing workforce trends and catalyzed new ones. Fabio will talk about todays and future challenges to create and motivate teams in remote, hybrid, and fluid conditions.
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FÁBIO LUÍS Global Head of Cloud Campus at Teleperformance |
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CAN INTELLIGENT AUTOMATION BE THE SECRET TO DELIVERING PERSONALISATION AT FRACTION OF THE COST?
Get insights into accelerating customer satisfaction while empowering agents to proactively manage relationships with AI and automation.
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HUW WILIAMS Contact Center and CX Industry Lead at UiPath |
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GAINING THE REAL BENEFITS OF DIVERSITY FOR YOURSELF AND YOUR ORGANIZATION
Diversity is a hot topic today. Get practical advice for your path to leadership and gaining the benefits of diversity in your organization.
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LEWIS TAYLOR VP of Customer Experience (CX) Services at Cisco |
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DIGITAL TRUST, COMPLEXITY AND SAFETY
In this age of user-generated content, discover how to use a consistent approach to overcome the challenges of moderation and user trust.
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AKASH PUGALIA Global Trust and Safety President at Teleperformance |
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SURVIVING TO THRIVING: PUTTING THE HUMAN IN TRANSFORMATION
Philipp believes a global reset is imminent. Learn why proactive transformation with a human emphasis is a key to thriving in the next era.
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PHILIPP KRISTIAN TEDx Speaker, Pioneering Human Transformation |
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LEADERSHIP CULTURE AND MINDSET, THE LIGHTHOUSE OF THE POST-CRISIS GROWTH
Thriving post-pandemic takes a new leadership mindset. Discover how a fresh approach can take your team to breakthrough performance.
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TATIANA QUAIFE Marketing Executive (Airbnb, Disney, P&G) |
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HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY
Learn an easy five-step framework and see successful examples of experiences that turn customers into your best marketers and salespeople.
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DAN GINGISS Keynote Speaker |
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MEET OUR SPEAKERS
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THOMAS RUDELLE Growth Director and Retail Media Evangelist at Carrefour Links An accomplished and inspiring Customer Experience leader with decades of experience in leading digital CX programs. |
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RAPELANG RABANA Technology Entrepreneur Internationally renowned technology entrepreneur, Rapelang, has 15 years of experience in building innovative technologies. |
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TATIANA QUAIFE Marketing Executive (Airbnb, Disney, P&G) A purpose-driven inspirational speaker, coach, and thought-leader. |
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LEWIS TAYLOR VP of Customer Experience (CX) Services at Cisco Lewis is an internationally recognized CX expert, keynote speaker, and customer service veteran. |
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DAN GINGISS Keynote Speaker Dan Gingiss is an international keynote speaker and coach, who believes that a remarkable customer experience is your best sales and marketing strategy. |
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CHRISTINA MARTIN Global Head of Customer Service at TUI Christina is an internationally recognized Customer Experience Expert, Keynote Speaker, and Customer Service Leader, today heading up TUI's Customer Service Organization globally. |
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LEWIS TAYLOR VP of Customer Experience (CX) Services at Cisco Steven's focus is on customers in the digital world and their behavior in the Day After Tomorrow. |
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JOAO CARDOSO Regional President (France, Italy, Germany) at Teleperformance Customer experience professional with vast technical background and experience working with clients in multiple European markets. |
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AKASH PUGALIA Global Trust and Safety President at Teleperformance Akash is a creative and business savvy professional with 20 years of experience across a broad range of business process services. |
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PHILIPP KRISTIAN TEDx Speaker, Pioneering Human Transformation Philipp Kristian is a TEDx storyteller and global innovation and trust pioneer. |
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HUW WILIAMS Contact Center and CX Industry Lead at UiPath Customer experience and customer contact industry expert with over 25 years of working in operational, technical and consulting roles. |
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FÁBIO LUÍS Global Head of Cloud Campus at Teleperformance Fabio Luis is global leader who’s helping organizations navigate and manage successfully virtual and hybrid workforce operations. |
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CHRIS TRANQUILL Global Chief of Strategy at Khoros A versatile executive running high-growth business units in a global digital-first customer engagement software company. |
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HAKIM MEHMOOD Vice President and General Manager of Product at Twilio Internationally recognized professional and tech savvy leader, helping organization build amazing experiences to engage with customers. |
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STEVEN STEIN Director - Digital Services, Business Development & Support at Audi Experienced Senior Manager with a demonstrated history of working in the automotive industry. |
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ANDY CARS Innovation Strategist & CEO of Lean Ventures International He coached more than 200 startup teams on how to take their ideas to market and has worked with some of the world’s largest companies to help build their innovation capabilities. |
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DANNY KUIVENHOVEN Head of digital transformation at Teleperformance EMEA Danny is thought leader on the transformation of customer relationships. |
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The event agenda features online industry-specific conversations with respected business trailblazers, proven industry experts, and fearless innovators who found growth and scaled in the middle of the most challenging global crisis of our time.
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