Healthcare
Healthcare
Healthcare
Healthcare
Healthcare
Human-centric services
and care
Human-centric services and care
Human-centric services and care
Human-centric services and care
Human-centric services and care
Human-centric services and care
Provide essential support
Quickly deploy COVID-19 services
Rapidly implement and scale essential services up or down as needs change. Healthcare agencies, providers, and payers continue to experience an increase in support needs for high volumes of COVID-19 testing, vaccine scheduling, and credential management services.
With extensive resources around the world and effective, efficient workforce management experience and service delivery expertise, Teleperformance is the perfect partner to quickly activate new services.
Capabilities
Comprehensive services
COVID-19 services
Member and patient services
Payor services
Empathetic experiences
Implement healthcare services with a heart
Balance advanced, high-tech support with human understanding and empathy to provide the right level of patient support at the right time.
Accelerate protection for patients and communities
Test
COVID-19 test scheduling and results notification services deployed for a US state-run organization within two weeks.
Prevent
Proactive outreach to 5,000 high-risk US Medicare members on how to identify, prevent, and get tested for COVID-19.
Support
COVID-19 support services for a European health ministry delivered in under two weeks.
The impact
We help clients improve operations and patient satisfaction
%
reduction in coding costs
doctor/patient video consultations per day
%
First Call Resolution (FCR)