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Providing seamless customer experiences

Multilingual CX Hub Europe
12.0
109
42
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Flexible Solutions to make each customer interaction

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market and has been the indisputable local Leader of it till this day.
In 2004 it started becoming a major multilingual customer experience & contact center Hub for Europe, the Middle East and Africa. Today we serve over 140 markets in 42 languages & dialects and employs more than 12,000 people from 109 nationalities.
Teleperformance Greece offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.​

Teleperformance - a trusted provider of Digitally Integrated Business Services.

With over 44 years of experience in connecting the world’s most successful brands with their customers, Teleperformance has become a trusted provider of Digitally Integrated Business Services.

Our Solutions

Our solutions will help your company to improve your customer relationships and generate more business.

We deliver immediate, measurable results, based on the highest industry standards. 

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Content Moderation and Moderation E-Commerce and Payment/Fraud Solutions Ad Monetization & Moderation Identity and Account Authentication Policy Insights

AI-Based Chatbot solutions Automatic Data Categorization & Data Labeling Artificial Intelligence Supported Translation Solution

Operational Processes based on the highest level industry standards and tools. CRM and Data Management Workflow and Task Management Knowledge Base Management

TAP | Technology, Analytics and Process Teleperformance's digital transformation consultancy service
Global Center of Excellence for Back-Office services

Advanced omnichannel contact center solutions

<p>Omni-channel contact center <strong>customized to the client needs</strong>. We offer a holistic approach with multiple contact methods that allow each customer to <strong>select their preferred channel to communicate </strong><strong>regardless of background, language or age</strong><strong>.</strong></p> <p><strong>Each channel provides the ability to produce/create reporting (Historical &amp; Real time) with accurate and reliable data driving to valid decision-making, structured quality control, security and process optimization.</strong></p>
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Teleperformance’s largest multicultural team

Assembling world-class teams is our expertise

<p>We ensure sustainable growth and <strong>high-quality services </strong>by using customized <strong>assessment techniques</strong> as to select <strong>the right person, in the right position, at the right time</strong>.</p> <p>Based on a specific filtering and assessment process, we locate the right profile with the needed for the specific industry and role <strong>soft and hard skills</strong>.</p>
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Services to support your entire business

<p>From <strong>customer care through various back-office services, customer acquisition &amp; sales support,</strong> we offer world-class expertise in supporting your customers &amp; your business growth.</p> <p>We act as your operational excellence consultant through Lean management &amp; Agile way of working.</p> <p>Whether the goal is to improve business efficiency, or there is an immediate  operational performance issue – we can design with together <strong>sustainable high tech &amp; high touch solutions.</strong></p>
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Deep Expertise Across All Industries

<p>We support all verticals and acquired unmatched expertise in all industries. We <strong>support numerous</strong> <strong>Multinational Clients</strong> in the Automotive, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Retail &amp; e-Retail, Technology, Telecommunications and Travel sectors.</p>
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Our Delivery Models 

Teleperformance Greece offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.​

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Onshoring

Outsource your services to our sites that are based in Greece, with the benefit of working with an industry leader.

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Nearshoring

Virtual teams "working anywhere", eliminating geo boundaries, increasing business flexibility and speed.

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Offshoring

Virtual teams "working anywhere", eliminating geo boundaries, increasing business flexibility and speed.

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Cloudshoring

Virtual teams "working anywhere", eliminating geo boundaries, increasing business flexibility and speed.

Client Stories

One Supplier, One Location: Multilingual Customer Support in Greece

To unify customer experience approach and improve the satisfaction of its business and end-customers across Europe, the Multinational corporation specializing in optical, imaging, and industrial products (The Client) was looking for a partner, that would offer everything in one place. Teleperformance built a comprehensive multilingual solution in one of its hubs in Greece, delivering control and consistency in 24 countries served.  

RESULTS

Centralized approach with innovative solutions offered by Teleperformance helped the Client to increase Customers’ Satisfaction and Issue Resolution as well as reduce the number of engineers’ on-site visits, to all countries supported through a more question-based call entry approach in 18 languages. 

%

NPS increase in voice channel

Award-winning partnership: Partnering to create an Intelligent and Efficient B2B sales operation

  • Processes and management methodology for customized sales
  • Best-in-class tools to support contextualized sales
  • Strategic solutions to better understand customer needs
  • Highly skilled sales representatives with customer relationship experience
%

more orders placed per hour and per representative

%

increase in order rate

Additional Insights and Webinars




Countries

Trust & Safety: E-commerce platform: Fraud prevention, risk mitigation

Case Study

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Our Awards

Teleperformance Greece has been awarded multiple times
since the start of it's multilingual operations.

Best Workplaces™ Hellas 2023

Best Workplaces™ Hellas 2023

Health & Safety Awards 2023 Winner

Health & Safety Awards 2023 - Winner

Verego Certifed

Social Responsibility Standard Certification

True Leader Of The Greek Economy Award

True Leader of the Greek Economy Award

Learn more about our recognitions & real-life solutions

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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