Transportation & Logistics sectors face major transformation due to COVID-19 outbreak & to the current economic turmoil.
Order volumes keep fluctuate, and margins are generally low. Finding an edge over your competitors can be difficult when there seems to be little to differentiate.
To ensure business continuity & profitability finding efficiencies will be key:
Automation to reduce handling times and provide faster feedback to customers
Seamless & fast customer facing operations to ensure customer experience & loyalty
Unpack new opportunities to deliver exceptional customer experience with Teleperformance solutions.
How to transform your customer experience operations in the current challenging times
Provide immediate answers & automate easy-to-handle requests
An AI-powered chatbot can answer your customers' questions in real time without the agents being online.
Reducing contact volumes by implementing an AI-powered chatbot will improve customer satisfaction and will help with human resource shortages.
Simplify the planning, tracking and cancellation of shipments
Use an AI-powered chatbot deployed over IM reducing customer effort substantially.
Your customers should be able to contact you on whichever channel they prefer to use and be able to switch between channels seamlessly and without having to start the interaction from scratch.
Speak the language of your customers
When you have customers in multiple regions and countries, you need to be able to serve your customers in their language, thus delivering a personalized, high-quality experience.
Value Added Digital Transformation
Our tools allow us to handle vast amount of traffic & sudden demand changes that affects delivery companies.
We have deep expertise working across all industries and understand how to optimize flows and user experience without compromising on profit. We do this with balancing data analytics and AI algorithms with human understanding.
Benefits for our Clients
Web-based Automated rate loader with OCR driven data extraction that eliminates manual verification. Customizations as per business logic & rules (using NLP)
80% reduction in loading time
Capacity release due to improvement in productivity (40-50%)
Error Reduction: <1% Error Rate
Robotics based unified application which fetches all required information on a single screen and automates various tasks that otherwise may require manual execution.
its Client worked together to identify the most effective
means for addressing the volume spikes that challenged the client and jeopardized customer loyalty.
A global leader in online and mobile
food delivery, our Client supports more
than 300,000 restaurants and nearly 28
million active diners.
Teleperformance successfully managed to supplement the existing, site-based workforce with additional work-at-home
E-commerce logistics provider and pioneer in mail and other logistics solutions. Our client was looking for a solution to expand its digital footprint while increasing customer satisfaction and driving down costs per contact.
With Teleperformance`s AI solutions and industry leading operation tools we have managed 65% reduction in chat volumes. The real-time monitoring of bots / chat quality ensures seamless customer experience and resulted in 30% growth in NPS.
Significant forecasting challenges due to seasonality and the beginning of the COVID-19 crisis have lead to urgent, unplanned capacity changes for our client.
In response to unforeseen volume fluctuations Teleperformance has planned a transformation roadmap and implemented intelligent automation tools to
address serve the customers of our client in a cost-efficient way. All this with keeping the customer journey seamless and safe.