Concrete examples of using AI in core Teleperformance operations

TP AI Open Doors was organized on September 21, 2023, at Zoetermeer (Netherlands) and Santa Clara (United States) sites. The event gave more than 65 investors and analysts the opportunity to understand how the Group has been improving its performance by integrating artificial intelligence into its operations for several years. We are convinced that new technologies remain a major lever of growth and excellence for Teleperformance and its partners.”

Bhupender Singh,
Deputy Chief Executive Officer and President of Group Transformation

Sn Testimonial

Presentation by Samsung on its partnership with Teleperformance

Samsung is one of the world’s largest producers of electronic devices. Samsung Benelux and Teleperformance have built a solid partnership over almost a decade. Investors were highly impressed by the concrete and comprehensive presentation by Daan van der Mijden, Samsung Benelux’s Senior Director of Customer Service.

I was very honored to present the partnership with Teleperformance at TP AI Open Doors. This partnership has transformed Samsung customer experience by setting up a 24/7 service combining bots and human advisors, enabling advisors to focus on complex queries.”

Daan van der Mijden,
Senior Director Customer Service, Samsung

Daan Van Der Mijden (1)

TP AI Open Doors – Presentation Netherlands

September 21, 2023

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