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The Value of Customer Service in China’s Growing e-Retail Sector

According to our research customer service has a tremendous impact on customer loyalty and advocacy, and thus business results. TP has years of experience in China and the e-retail industry, and can help your company design and implement the right omnichannel strategy to improve business outcomes.
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For the e-Retail industry in China, the rising number of consumers has opened vast opportunities for the sector’s overall growth. It has become a powerful industry in the country, with China’s massive population making almost half of the world’s online retail sales in 2016, proving the country’s purchasing power can result in exponential sales revenues for China’s e-Retail industry. However, according to our research customer service has a tremendous impact on customer loyalty and advocacy, and thus business results.

 

Our FREE white paper will tell you about:

✓ The importance of customer service in building loyalty and advocacy in China’s e-Retail industry

✓ Which customer service attributes consumers value

✓ The channels customers of the e-Retail industry in China prefer

Customer service perceptions by generation

Download now
Register to download this paper

For the e-Retail industry in China, the rising number of consumers has opened vast opportunities for the sector’s overall growth. It has become a powerful industry in the country, with China’s massive population making almost half of the world’s online retail sales in 2016, proving the country’s purchasing power can result in exponential sales revenues for China’s e-Retail industry. However, according to our research customer service has a tremendous impact on customer loyalty and advocacy, and thus business results.

 

Our FREE white paper will tell you about:

✓ The importance of customer service in building loyalty and advocacy in China’s e-Retail industry

✓ Which customer service attributes consumers value

✓ The channels customers of the e-Retail industry in China prefer

Customer service perceptions by generation

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