Global Business Services

TP leads the way in digitalization and analytics, enabling organizations to move on from traditional approaches to shared services, business process outsourcing (BPO), and business process services (BPS), towards more holistic end-to-end solutions. 

Empowered by EI and enabled by AI, our approach optimizes operations while focusing on the human elements of customer experience, promoting retention, loyalty, and advocacy through genuine connections. TP Global Business Services, creates value, end-to-end - F&A (Finance and Accounting), HR (Human Resources), Technology services (IT), Advanced Analytics, and WFM (Workforce Management).

Unmatched capabilities and domain expertise for you and your customers

  • Procure to Pay
  • Order to Cash
  • Record to Report
  • Controllership Activities (FP&A)
  • Finance Transformation

    Learn more

  • Recruitment
  • HR Administration
  • Payroll Services
  • HR Helpdesk
  • Learning & Development

    Learn more

  • Contact Center as a Service
  • Conversational AI
  • Intelligent Automation
  • Cloud Services
  • Managed IT Infrastructure
  • IT Service Management
  • ServiceNow
  • InfoSec Services

    Learn more

  • Data Science & Engineering
  • Interaction Analytics
  • CX Analytics
  • Applied Intelligence
  • Data Visualization

    Learn more

  • Forecasting
  • Planning & Scheduling
  • Real Time Management Reporting
  • Time Keeping
  • User Provisioning

    Learn more

A global business services powerhouse

India continues to be the top destination for Global Business Services. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services like payment technology, lending platforms, AI, and cloud computing.

Which is why TP operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Brazil, Canada, China, Colombia, Egypt, Greece, Jamaica, Mexico, the Philippines, Poland, Portugal, Romania, Spain, and the US.

They all share the same unique TP high-touch, high-tech, high-standards approach. This seamless combination of Emotional Intelligence (the ability to relate, empathy, a feeling of proximity, and the potential of truly meaningful personal connections), AI, and proven processes has the potential to magnify every customer interaction and elevates service quality.

Our Global Business Services customer experts are at the very center of service delivery for you and your customers, transforming millions of lives globally with unparalleled experiences.

GBS

A global business services powerhouse

India continues to be the top destination for Global Business Services. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services like payment technology, lending platforms, AI, and cloud computing.

 

Which is why TP operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Brazil, Canada, China, Colombia, Egypt, Greece, Jamaica, Mexico, the Philippines, Poland, Portugal, Romania, Spain, and the US.

 

They all share the same unique TP high-touch, high-tech, high-standards approach. This seamless combination of Emotional Intelligence (the ability to relate, empathy, a feeling of proximity, and the potential of truly meaningful personal connections), AI, and proven processes has the potential to magnify every customer interaction and elevates service quality.

 

Our Global Business Services customer experts are at the very center of service delivery for you and your customers, transforming millions of lives globally with unparalleled experiences.

TP Global Business Services Powerhouse - EI and AI approach at the very center of service delivery for you and your customers TP Global Business Services Powerhouse - EI and AI approach at the very center of service delivery for you and your customers

Deep global business services experience

Icon Car

Automotive

BFSI

Banking and Financial Services

Media

Communications and Media

Goods

Consumer Goods

Energy

Energy and Utilities

Govern

Government

Health (1)

Health

Insurance

Insurance

Retail

Retail

Software

Software and platforms

Technology (2)

Technology

Travel

Travel and Hospitality

TP AI Solutions

Improve back-office processes with TP's AI solutions

TP’s AI-enabled solutions are designed to manage back-office processes efficiently. They connect front- and back-office operations to reduce duplication, increase efficiency, and ensure accuracy. Plus, they can give you real-time insights into agent and customer interactions.

The importance of front- and back-office integration

Frost & Sullivan examines how connecting front- and back-office operations provides customers with the high-quality experiences they have come to expect.

The front and back office integration imperative

Value delivered for our clients

Enhancing F&A capabilities for a global provider of orthopedic devices

TP optimized financial processes through automation, significantly improving payment accuracy, reducing cycle times, and enhancing overall operational efficiency.

Outcomes Outcomes

Transforming the HR function of a global public services company

By enhancing the HR function, TP significantly streamlined employee support, improving response times and satisfaction. Automation solutions drove remarkable efficiency, resulting in faster task completion and overall operational savings.

Outcomes Outcomes

Transforming Payroll shared services for a large UK based company

Through a dedicated payroll transformation, TP boosted task accuracy and processing times. Their solutions led to higher accuracy and reduced total cost of ownership, enabling seamless payroll operations for the client.

Outcomes Outcomes

Revolutionizing IT operations for a US satellite provider through network management

TP delivered end-to-end network management, transforming the client’s IT operations. By leveraging 24/7 support, advanced technologies, and automation tools, the customer saw substantial improvements in infrastructure stability and operational efficiency.

Scope Scope

Forecasting accuracy and utilization improvement for one of the largest Credit Bureaus in the US

TP's advanced forecasting models and real-time management tools improved staff utilization, increased forecasting accuracy, and ensured consistent SLA adherence.

Consistent delivery Consistent delivery

Customer expert productivity improvement for leading travel and hospitality group through WFM-aaS

TP improved the customer’s operations by centralizing roles, optimizing workforce management, and boosting customer expert productivity, leading to better performance, higher CSAT (Customer Satisfaction), and lower AHT (Average Handle Time).

Improved efficiency through process standardization for a global service provider

By implementing a payment tracker, formalizing SOPs (Standard Operating Procedures), updating records, and enhancing PO (Purchase Order) compliance, TP improved customer’s AP (Accounts Payable) boosting efficiency, transparency, and accuracy in payment management.

Process standardization - Finance and Accounting Process standardization - Finance and Accounting

Expert insights

Ready to create end-to-end value with TP?

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.