Digital CX: take advantage of an AI-powered service portfolio to meet your customer needs
Accelerate business results and transform your business by tapping into four decades of deep industry experience and leadership. Put our expertise to work for your business by optimizing business processes, integrating siloed business functions, and implementing a digital-first strategy.
TP is a leader in Frost Radar™: Customer Experience Management in Asia-Pacific 2024
Expert insights
White Paper: Smart Business Sourcing Strategies
With increasingly complex technology integrations, elevated customer expectations, and turbulent market conditions, the pressure to optimize budgets while ensuring ongoing business agility is incredibly high.
Capabilities
Deliver the best service on on the right channels
TP Messaging
Expand capabilities and accelerate resolution through conversational chatbots for simple inquiries and live for more complex requests.
Voice-to-chat, voice-to-messaging
Reduce call wait times by offering queued callers options for a mobile chat or instant message with a live customer expert.
Social media
Engage with your community to resolve issues, build your reputation, raise awareness, improve journeys, and create brand advocates.
Voice
Combine digital assistants and live customer experts to provide the answers and experiences and experiences your clients need.
Real results
Samsung: An effective formula for continuous CX success
To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced TP conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.
Expert insights
The Irate Customer: Costing Your Business More Than You Think
Calculate the true cost of one lost, irate customer in the digital age. With the proliferation of social platforms and online review sites, 94% of prospective buyers research a company or product online before buying. Download the white paper from the New England Consulting Group to get the formula.
