Maximizing sales results starts with companies ensuring an exceptional experience for their customers.
At Teleperformance, we have developed and implemented strong sales programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales. Our enterprise business and direct-to-consumer sales solutions solidified by our complete sales framework can help companies ensure that they have an edge in these increasingly competitive times.
Your Digital Partner in Customer Acquisition
Teleperformance also offers analytics and strategic solutions to ensure your customer acquisition programs meet your sales goals. This includes buyer journey mapping, alignment of solutions to customer profile types, behavioral targeting, predictive or marketing analytics, dynamic agent scripting, and call routing.
Drive your business forward with Teleperformance’s complete sales framework. Our high-tech, high-touch approach blends emotional intelligence with technology for higher conversion ratios, fewer escalations, and higher revenues per call, resulting in a superior buyer experience for your customers.
Process and Management Methodology for Sales Process and management methodology for customized sales
Sales Culture Sales culture focused on customer proximity
Best Tools Best-in-class tools to support contextualized sales
Strategic Solutions Strategic solutions to better understand customer needs
A Superior Buyer Experience
Teleperformance provides you the flexibility to supplement your existing sales program, or serve as a turn-key, stand-alone program. You can mix and match the solutions that best meet your needs:
Lead generation (both digital and voice)
Lead appending/validation/qualification
Appointment scheduling
Outbound and/or inbound telesales
eCommerce support including chat, bots, and a unique shopping cart abandon solution
Service-to-sales
Existing customer cross sell and upsell
Customer retention and loyalty management
Customer win-back and surveys
A Superior Buyer Experience
Teleperformance provides you the flexibility to supplement your existing sales program, or serve as a turn-key, stand-alone program. You can mix and match the solutions that best meet your needs:
Lead generation (both digital and voice)
Lead appending/validation/qualification
Appointment scheduling
Outbound and/or inbound telesales
eCommerce support including chat, bots, and a unique shopping cart abandon solution
Service-to-sales
Existing customer cross sell and upsell
Customer retention and loyalty management
Customer win-back and surveys
Make every interaction an opportunity for your business to improve sales results while providing an excellent customer experience.
Make every interaction an opportunity for your business to improve sales results while providing an excellent customer experience.
The Right People
We believe that the first step is hiring highly skilled sales specialists with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales specialists using a statistical model: OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.
But hiring the right people is never enough. Once the right candidates have been selected, our sales specialists undergo meticulous sales training to align them with Teleperformance's culture and with the client's values while learning sales techniques to deliver the best results.
Contact us
Thank you for your interest in Teleperformance's services. An Interaction Expert will contact you shortly. To complete the form, please start by filling out the reason for your contact.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review ourCookie Policy.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click to Accept and we’ll save your settings (which you can update anytime). For more information, please review ourCookie Policy.
