Maximizing sales results starts with companies ensuring an exceptional experience for their customers.
At Teleperformance, we have developed and implemented strong sales programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales. We have developed a complete framework to help companies ensure that they have an edge in these increasingly competitive times.
Our B2B Solution
We have extensive experience in B2B sales in numerous sectors throughout the world. Our over 70 sales programs support more than 50 clients across 20 sectors in more than 30 countries.
We have a complete B2B sales Account Management solution that can boost sales performance by aligning our representatives with client strategies and goals. By covering different stages of pre- and aftersales for B2B customers in different channels, sales and profits can be maximized.
Our B2B Account Management Solution is based on the following:
Sales Representatives Highly skilled sales representatives with customer relationship experience
Methodology Process and management methodology for customized sales
Sales Culture Sales culture focused on customer proximity
Tools Best-in-class tools to support contextualized sales
Strategic Solutions Strategic solutions to better understand customer needs
The Right People
We believe that the first step is hiring highly skilled sales representatives with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales representatives using a statistical model, OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.
But hiring the right people is never enough. Training is essential to make sure that new hires are completely aligned with the sales program, as well as with the client’s and Teleperformance’s culture. So, once the right candidates have been selected, our sales representatives undergo meticulous sales training through our B2B Account Management Training Plan. This aligns sales representatives with Teleperformance’s culture and with the client’s values, and teaches sales techniques to deliver the best results.
The Right People
We believe that the first step is hiring highly skilled sales representatives with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales representatives using a statistical model, OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.
But hiring the right people is never enough. Training is essential to make sure that new hires are completely aligned with the sales program, as well as with the client’s and Teleperformance’s culture. So, once the right candidates have been selected, our sales representatives undergo meticulous sales training through our B2B Account Management Training Plan. This aligns sales representatives with Teleperformance’s culture and with the client’s values, and teaches sales techniques to deliver the best results.
Contact Us
Thank you for your interest in Teleperformance’s services. An Interaction Expert will contact you shortly. To complete the form below, please start by filling out the reason for your contact.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. If enabled, we also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Manage Cookie Preferences
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click OK and we’ll apply these cookies. To modify your choices or for more information about the types of cookies we use, please click Customize Settings.
In order to provide a more relevant experience for you, we use cookies to enable some website functionality. Cookies allow you to easily share articles on social media; permit us to deliver content, jobs and ads tailored to your interests and locations; and provide many other site benefits. Click OK and we’ll apply these cookies. To modify your choices or for more information about the types of cookies we use, please click Customize Settings.
